Jacqueline Bowles
Manhattan,KS
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Manager
Old Chicago Pizza
10.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Created employee schedules to align coverage with forecasted demands.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Mentored team members to enhance professional development and accountability in workplace.
General Manager
Papa John's
07.2023 - 10.2023
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Proven ability to learn quickly and adapt to new situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Accounts Payable Clerk
Caterpillar
09.2022 - 06.2023
- Implemented new accounting processes to decrease spending and work flow downtime.
- Aided manager in examining company finances to develop strategies in reducing costs and maximizing revenues.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Contributed to annual budget planning with detailed analysis of past expenses and anticipated costs.
- Entered figures using 10-key calculator to compute data quickly.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Assisted manager in formulating year-end financial reports monthly to determine financial performance of companies.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Studied past records to detect duplicate statements and fraud, avoiding penalties for non-compliance.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Responded to inbound inquiries regarding accounts and payments.
- Matched purchase orders with invoices and recorded necessary information.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
Accounts Payable and Receivable Clerk
Robbins Motors
08.2021 - 04.2022
- Accurately processed high volumes of invoices within tight deadlines while maintaining a low error rate.
- Managed collections and follow-up on past-due accounts to speed up payments and minimize risk.
- Assisted in preparing accurate financial statements by maintaining organized records of all transactions related to accounts payable and receivable.
Volunteer
Us army Frg
12.2017 - 04.2021
Store Manager
True Vapor Inc.
08.2014 - 12.2017
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Inventory Specialist/ Office Manager
Dishforce
02.2007 - 12.2014
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Collaborated with sales and marketing teams to ensure accurate representation of available inventory on company website and promotional materials.
- Processed required paperwork to expedite handling of shipped and received goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Sorted and delivered materials to different work areas and staff.
- Completed physical inventory counts each month.
- Collaborated with the procurement team to establish steady supply of inventory.
Shift Manager
pizza hut
11.2009 - 08.2014
- Troubleshot equipment to reduce service calls and downtime.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
High school Diploma -
Lowndes High School
Valdosta, GA05.2009
Skills
- Management
- Maintain Inventory Records
- A/P and A/R duties
- Handling customer relations
- Microsoft software usage
- Data Entry
- Multi-lined high volume phone systems
- File Paperwork
- JDE Edward
- Microsoft Office
- Goal Setting
- Policy Enforcement
- Computer Skills
- Business Administration
- Customer Relationship Management (CRM)
- Product and service knowledge
- MS Office
- Staff Training
- Money Handling
- Onboarding and Orientation
- Team Leadership
- Recruiting and interviewing
- Google Drive
Certification
- Food Handler Certification, 10/01/28
- ServSafe, 11/01/28
- Driver's License
Personal Information
Willing To Relocate: Anywhere
Timeline
Assistant Manager
Old Chicago Pizza
10.2023 - Current
General Manager
Papa John's
07.2023 - 10.2023
Accounts Payable Clerk
Caterpillar
09.2022 - 06.2023
Accounts Payable and Receivable Clerk
Robbins Motors
08.2021 - 04.2022
Volunteer
Us army Frg
12.2017 - 04.2021
Store Manager
True Vapor Inc.
08.2014 - 12.2017
Shift Manager
pizza hut
11.2009 - 08.2014
Inventory Specialist/ Office Manager
Dishforce
02.2007 - 12.2014
High school Diploma -
Lowndes High School