Jacqueline Boyer
Atlanta,GA
Summary
Proactive Concierge Manager with extensive experience in team development, payroll management, and resident satisfaction. Skilled in training staff, creating schedules, and resolving issues promptly. Brings strong leadership, conflict resolution, and public relations skills, committed to enhancing resident experiences and operational efficiency.
Overview
24
24
years of professional experience
Work History
Concierge Manager
NFC Amenity
09.2019 - Current
- Coached, supported and developed team with goal of continuous growth and skill improvement. Did payroll daily and sent it to ADP weekly. Made weekly/monthly schedule for team members. Created a floater list when employees need time off or emergencies.
- Enhanced residents satisfaction by promptly addressing inquiries and created work orders when needed.
- Trained new concierge staff in residential procedures, computer system. activating fobs and car decals, package entry and pick-up procedures,how to open and close the gates, monitoring the cameras and customer service best practices.
- Created customized vendor and contractor list for residents usage.
- Established partnerships with local hotels to offer exclusive benefits or packages to residents.
- Managed concierge team, ensuring consistent delivery of exceptional customer service.
- Coordinated guest transportation arrangements, including airport transfers and limousine services.
- Collaborated with housekeeping department to ensure timely room readiness for early check-ins or late departures.
- Improved resource utilization by maintaining updated inventory records of amenities available for re4sident and guest usage.
- Conducted regular performance reviews for concierge staff members to identify strengths as well as opportunities for growth.
- Fostered a positive work environment within the concierge team through regular communication and recognition of accomplishments in monthly news letter.
- Organized social events for residents by reserving dates, finding out what equipment, tables, chairs, table cloths, plates, etc that was needed. Also collected funds for each event and turned it over to the property manager to be deposited.
- Handled residents complaints and resolved them as quickly as possible.
- Created welcoming and comfortable environment for residents.
- Maintained high level of professionalism and discretion when dealing with residents.
- Greeted guests upon arrival by providing warm welcome.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Responded to residents inquiries to maximize their satisfaction.
- Maintained accurate and up-to-date records of residents information.
- Managed check-in and check-out procedures for guests.
- Worked closely with residents and guests with high degree of respect for privacy.
- Assisted residents with variety of services and local attraction information.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Facilitated and coordinated transportation services for residents.
Hospice Chaplain
Sacred Journey Hospice
05.2011 - 09.2014
- Conducted personalized memorial services for patients who passed away, honoring their memory and supporting loved ones through the grieving process.
- Navigated [Software] and [Software] to document patient and family interactions.
- Promoted a compassionate environment within the hospice facility by addressing the spiritual needs of both staff members and patients'' families.
- Advocated for patient rights within the hospice setting, ensuring that all individuals received equitable access to spiritual support services regardless of their beliefs or affiliations.
- Responded to code blues and other emergencies to verify patient identity and engage and support family.
- Provided pastoral counseling to families coping with terminal illness, offering guidance and resources for navigating difficult decisions.
- Supplied spiritual care for diverse religious needs of patients, family and staff such as grief and bereavement support.
- Offered bereavement support to surviving loved ones following a patient''s passing, facilitating healing during a delicate time frame.
- Assisted in volunteer training programs focused on empathetic communication strategies when interacting with patients and families facing end-of-life situations.
- Served as a resource for staff members seeking guidance or support in relation to their own spiritual well-being, promoting self-care within the workplace.
- Completed detailed assessments of each patient''s spiritual needs, allowing for tailored support throughout their hospice journey.
- Resolved crisis and emotional issues through empathy, support, prayer and scripture.
- Managed crisis interventions within the hospice setting by providing immediate emotional support during critical incidents or emergencies involving patients or staff members.
- Conducted religious sacraments for sick patients and family members.
- Participated in ongoing professional development opportunities to stay current on best practices within chaplaincy and end-of-life care services.
- Enhanced patient comfort by providing spiritual and emotional support in their final stages of life.
- Maintained accurate documentation of patient interactions, ensuring continuity of care across interdisciplinary team members.
- Facilitated referrals to variety of educational and support groups, individual counseling and crisis response resources for bereaved families.
- Facilitated family meetings to discuss end-of-life care options, ensuring thorough understanding and agreement among all parties involved.
- Visited and counseled patients, families, and staff concerning death and dying by providing direct spiritual care.
- Provided spiritual care through visitation, counseling, and prayer.
Vision Works
Vision Works Corp
08.2000 - 09.2011
- Implemented staff training programs, resulting in a knowledgeable and efficient team of opticians.
- Conducted regular performance evaluations for staff members, facilitating professional growth and development opportunities.
- Utilized industry-specific software to efficiently manage appointments, patient information, and sales transactions, increasing overall operational efficiency.
- Maintained accurate patient records, safeguarding sensitive information per HIPAA guidelines.
- Monitored store appearance regularly, ensuring cleanliness and adherence to visual merchandising guidelines for an inviting environment.
- Assisted clients in understanding their vision benefits, maximizing coverage usage for optimal savings on eyewear purchases.
- Streamlined inventory management to reduce excess stock and optimize product availability for clients.
- Provided exceptional customer service, resolving issues promptly and maintaining long-term client relationships.
- Ensured compliance with industry regulations, keeping up-to-date on changes in eyewear standards and practices.
Education
Master of Arts - Theology
Beulah Heights University
Atlanta, GA05-2016
Skills
- Exceptional communication
- Reliable with strong leadership skills
- Problem-solving abilities
- Multitasking and adaptability
- Flexible and detail Oriented
- Training and mentoring
- Team building
- Public relations
- Conflict Resolution
- Professionalism
- Time management abilities
Timeline
Concierge Manager
NFC Amenity
09.2019 - Current
Hospice Chaplain
Sacred Journey Hospice
05.2011 - 09.2014
Vision Works
Vision Works Corp
08.2000 - 09.2011
Master of Arts - Theology
Beulah Heights University