Jacqueline Brace
Myrtle Beach,SC
Summary
Sales professional with comprehensive background in account management and client relations, prepared to contribute significantly to new team. History of optimizing sales strategies to exceed targets and enhance customer satisfaction. Known for collaborative approach, adaptability to changing market conditions, and proficiency in CRM systems and sales forecasting.
Overview
20
20
years of professional experience
Work History
Outside Sales Account Executive
KIJIJI Ltd (ADEVINTA Formerly EBAY)
09.2018 - 07.2024
- Developed and maintained relationships with clients to drive sales growth. (managed portfolio 4 million)
- Conducted market research to identify new opportunities and customer needs.
- Collaborated with cross-functional teams to enhance product offerings.
- Delivered compelling presentations to prospective clients, showcasing solutions.
- Implemented strategic sales initiatives to optimize territory performance.
- Analyzed sales data to refine strategies and improve client engagement.
- Mentored junior sales staff, fostering a collaborative team environment.
- Negotiated contracts with clients, ensuring mutually beneficial agreements.
- Leveraged strong networking skills to establish connections with key decision-makers in target industries, opening doors for new business opportunities.
- Achieved regional sales goals consistently by utilizing effective time management skills and prioritizing key accounts.
- Exceeded quota targets regularly by maintaining a robust pipeline of opportunities, nurturing leads, and closing deals effectively.
- Provided exceptional customer service, resulting in increased repeat business and client referrals.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Client Account Manager
Morguard Investments
02.2014 - 01.2018
- General Accounting completes the day-to-day transactions (i.e., recording transactions to journals, posting to ledgers, calculating trial balances, posting accruals, completing bad debt provisions, etc.). That are a part of a full accounting cycle for a portfolio of real estate investments, in order to maintain an accurate and transparent accounting process.
- Property Accounting Reporting produces a variety of financial reports and statements, including but not limited to monthly and quarterly financial statement packages, annual budgets, etc. To ensure adherence to statutory accounting principles that require the accurate reporting of the financial status of the organization.
- Bank Reconciliation: Completes bank reconciliation and addresses any outstanding discrepancies between the bank and company statements in a proactive manner to ensure the accuracy of statements.
- Support for Accounts Receivable and Collections assists the Accounts Receivable departments and Property Management personnel in reconciling tenants’ accounts, as well as following up on any outstanding accounts to ensure timely receipt of payment.
- Budgeting for Recoveries completes the accounting portion of the budget, as determined, and provides assistance, where required, in re-forecasting, variance analysis, reporting, and budgeting activities, and troubleshoots revenue modeling to support the accurate re-forecast and budgeting processes.
- Ensures year-end adjustments/billing for common area/operating costs and realty taxes are processed on time and accurately; ensures revised rental notices are sent to tenants for the coming year on time to ensure maximum collection and accurate budgeting.
- Support for Annual Audit Process: Assists with year-end audit processes through the preparation of the head office/site accounting packages and the creation of the year-end file to ensure timely and accurate completion of all processes. General Accounting.
Client Account Manager
Telus Communications
09.2004 - 06.2010
- Monitor and track accounts: Review accounts to identify overdue debts, and maintain accurate records of account status and collection efforts.
- Contact debtors: Reach out to customers by phone, email, or mail to discuss their accounts, and inform them of outstanding balances.
- Negotiate payment plans: Work with customers to create and establish payment plans, or other solutions, to help them meet their financial obligations.
- Resolve issues: Address billing and customer credit issues, and resolve disputes in a timely manner.
- Document interactions: Keep detailed and accurate records of all communications, payments, and account updates in the system.
- Trace debtors: Locate customers who have moved or become hard to reach through skip-tracing activities.
- Process payments: Receive and process payments and refunds, and update account records accordingly.
Education
Bachelor of Arts - Political Science And Government
University of Western Ontario
London, ON04-2001
Skills
- Objection handling
- Sales reporting
- Sales planning
- Strategic prospecting
- Territory management
- Customer service
- Problem-solving
- Motivated team player
- Goal oriented
- Relationship cultivation
- Positive outlook
- High energy
Timeline
Outside Sales Account Executive
KIJIJI Ltd (ADEVINTA Formerly EBAY)
09.2018 - 07.2024
Client Account Manager
Morguard Investments
02.2014 - 01.2018
Client Account Manager
Telus Communications
09.2004 - 06.2010
Bachelor of Arts - Political Science And Government
University of Western Ontario