JACQUELINE BRAN
Herriman,Utah
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
27
27
years of professional experience
Work History
Independent Distributor
Herbalife International
01.1996 - 07.2017
- Responded to customer needs through competent customer service and prompt problem-solving.
- Kept accurate records to document service actions and discussions.
- Verified accuracy of customer account information and updated when necessary.
- Developed strong customer base through efficient and reliable service.
- Stocked shelves and loaded orders to prepare deliveries.
- Increased overall sales by 25% through effective displays and merchandising.
Remote Technical Support Specialist
The Church Of Jesus Christ Of Latter-day Saints
02.2019 - 01.2023
- Solve issues quickly and in harmony with church policy and procedures.
- Troubleshoot variety of computer applications, that manage contact databases as well as financial information.
- Communicate clearly and professionally under high volume, high stress situations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Tracked and documented customer interactions in customer relationship to maintain accurate records.
- Escalated and transferred calls as needed.
Assistant Manager
Deseret Industries
08.2017 - 02.2019
- Assisted in 5 different production areas: electronics, books, shoes, home products and sanitation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Consistently met or exceeded productivity goals, resulting increased sales by 8%.
Education
Associate of Science - General Education
BYU
Idaho Falls, ID06.2025
Skills
- Bilingual (Spanish)
- Interpretation and translation experience
- Active listening
- Customer care
- Friendly and patient
- Tracking detailed documentation
- Account management assistance
- Remote support
- Troubleshooting software issues
Languages
Spanish
Native or Bilingual
Italian
Full Professional
English
Full Professional
Timeline
Remote Technical Support Specialist
The Church Of Jesus Christ Of Latter-day Saints
02.2019 - 01.2023
Assistant Manager
Deseret Industries
08.2017 - 02.2019
Independent Distributor
Herbalife International
01.1996 - 07.2017
Associate of Science - General Education
BYU
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