Jacqueline Briones
Overview
7
7
years of professional experience
Work History
Assistant Manager
Doctors Hospital At Renaissance
11.2022 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Mentored team members to enhance professional development and accountability in workplace.
Office Manager
Doctors Hospital At Renaissance
11.2021 - 11.2022
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Surgical Coordinator
Doctors Hospital At Renaissance
03.2021 - 11.2021
- Verified insurance coverage and obtained pre-authorizations.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Updated daily operating room calendars with accurate appointment schedules.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
Medical Office Specialist
Doctors Hospital At Renaissance
08.2017 - 03.2021
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contributed to practice growth by providing exceptional customer service that resulted in increased patient retention rates.
- Registered patients and completed associated paperwork for accurate records.
- Trained newly hired administrative staff members on office policies, procedures, and best practices, fostering a supportive team environment.
- Reconciled daily payments received and prepared deposits for smooth office finances.
Education
Certificate - Leadership Development
University of Houston
Houston, TX02.2024
Certificate - Organizational Leadership
The University of Texas Rio Grande Valley
Edinburg, TX02.2023
Certificate - Emergency Medical Technology
South Texas College
Mcallen, TX08.2017
High School Diploma -
PSJA Southwest Early College High School
Pharr, TX05.2017
Certificate - Medical Office Specialist
South Texas College
Mcallen, TX05.2017
Skills
- Customer Relationship Management
- Work Planning and Prioritization
- Staff Supervision
- Scheduling and Coordinating
- Employee Development
- Employee Scheduling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Doctors Hospital At Renaissance
11.2022 - Current
Office Manager
Doctors Hospital At Renaissance
11.2021 - 11.2022
Surgical Coordinator
Doctors Hospital At Renaissance
03.2021 - 11.2021
Medical Office Specialist
Doctors Hospital At Renaissance
08.2017 - 03.2021
Certificate - Leadership Development
University of Houston
Certificate - Organizational Leadership
The University of Texas Rio Grande Valley
Certificate - Emergency Medical Technology
South Texas College
High School Diploma -
PSJA Southwest Early College High School
Certificate - Medical Office Specialist
South Texas College