Jacqueline Briones
Channelview
Summary
Dynamic Title Support Clerk Supervisor at Group 1 Automotive with a proven track record in optimizing processes and enhancing data accuracy. Skilled in Microsoft Office and critical thinking, I fostered a culture of accountability and teamwork, driving efficiency improvements and ensuring compliance with company policies. Reliable and detail-oriented, I excel in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Title Support Clerk Supervisor
Group 1 Automotive
10.2023 - Current
- Optimized internal processes by identifying inefficiencies and proposing practical solutions for implementation.
- Improved data accuracy by meticulously reviewing and updating records in internal systems.
- Contributed to a positive work environment by consistently demonstrating professionalism, reliability, and teamwork.
- Handled sensitive information with discretion while maintaining confidentiality according to established protocols.
- Processed incoming mail, ensuring timely distribution and accurate recordkeeping.
Title Support Team Lead
Group 1 Automotive
08.2022 - 10.2023
- Created a culture of accountability within the support team, encouraging ownership over tasks while driving continuous improvement initiatives.
- Developed training programs for new hires, resulting in increased team efficiency and productivity.
Title Support Clerk
Group 1 Automotive
05.2018 - 08.2022
- Ensured adherence to company policies and procedures through diligent compliance monitoring efforts.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
Scanner
Group 1 Automotive
05.2016 - 05.2018
- Gathered, sorted and scanned documents to enter into computer system.
- Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
- Assisted in training new employees on scanner usage, contributing to a skilled workforce.
- Ensured timely completion of scanning projects by prioritizing tasks and following strict deadlines.
File Room Clerk
Group 1 Automotive
04.2014 - 05.2016
- Performed periodic inspections of materials and files and organized correct placement, legibility and proper condition.
- Maintained utmost confidentiality, safeguarding sensitive client data and adhering to privacy regulations.
- Eliminated outdated or unnecessary materials by destroying materials or transferring materials to inactive storage.
- Sorted documents and papers alphabetically and according to content, dates and significance.
Receptionist
Sterling McCall Toyota
01.2011 - 04.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Teacher Assistant
Port Houston Elementary School
08.2008 - 01.2011
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
- Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.
Skills
- Microsoft office
- Attention to detail
- Critical thinking
- Verbal and written communication
- Documentation
- Spreadsheet development
- Teamwork and collaboration
- Customer service
- Time management
- Reliable and punctual
- Filing systems
- Work prioritization
Timeline
Title Support Clerk Supervisor
Group 1 Automotive
10.2023 - Current
Title Support Team Lead
Group 1 Automotive
08.2022 - 10.2023
Title Support Clerk
Group 1 Automotive
05.2018 - 08.2022
Scanner
Group 1 Automotive
05.2016 - 05.2018
File Room Clerk
Group 1 Automotive
04.2014 - 05.2016
Receptionist
Sterling McCall Toyota
01.2011 - 04.2014
Teacher Assistant
Port Houston Elementary School
08.2008 - 01.2011
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