Proven to enhance customer satisfaction and team productivity at Mustard Seed Christian Bookstore, I leverage exceptional customer service and cash handling skills. By fostering positive relationships and streamlining operations, I've significantly contributed to a welcoming shopping environment and efficient store performance. My approach prioritizes problem-solving and collaboration, driving results and customer loyalty. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Hi, I’m
Jacqueline Broestler
Huntington,WV
Summary
Overview
3
years of professional experience
Work History
Mustard Seed Christian Bookstore
Sales Associate
2023.07 - Current (1 year & 2 months)
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
Pat Smith
Proofreader/Editorial Assistant
2021.11 - Current (2 years & 10 months)
Job overview
- Improved document accuracy by meticulously proofreading and editing various types of content.
- Checked and corrected grammatical and spelling errors in diverse documents.
- Maximized document quality by suggesting revisions for awkward phrasing or unclear language.
- Revised work to identify missed mistakes before completing assigned assignments.
- Enhanced publication quality by identifying and correcting grammatical, punctuation, and spelling errors.
- Ensured consistency in style and tone by adhering to clients'' specific guidelines and preferences.
- Followed established guidelines to maintain style quality and consistency in produced content.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
- Reviewed and edited documents for accuracy of language and style.
- Routed proofs with marked corrections to authors, editors or typesetters for correction or reprinting.
- Marked copy to indicate and correct errors in type, arrangement or spelling using standard printers' marks.
Grace Gospel Church
Janitorial Assistant
2021.10 - 2023.07 (1 year & 9 months)
Job overview
- Enhanced cleanliness by performing regular sweeping, mopping, and vacuuming tasks.
- Improved overall appearance of the facility with thorough dusting and polishing procedures.
- Maintained a healthy environment by disinfecting surfaces and removing trash daily.
- Promoted safety by promptly addressing spills and other potential hazards.
- Collaborated effectively with staff to accommodate special event setups and teardowns, ensuring a seamless experience for guests.
- Reduced complaints by proactively addressing concerns related to cleanliness or maintenance needs from staff and visitors alike.
- Provided exceptional customer service to all facility visitors by promptly addressing their needs or directing them to the appropriate staff member for assistance.
- Complied with all applicable regulations regarding sanitation practices, which contributed to passing routine health inspections.
- Demonstrated attention to detail by identifying and addressing minor maintenance issues before they escalated.
- Supported team members in completing large-scale cleaning projects on time and within budget constraints.
- Saved company resources by monitoring energy usage such as turning off lights when not in use or reporting malfunctioning equipment for repair.
- Preserved the life of flooring materials through proper care, including waxing and buffing as needed.
- Liaised effectively with supervisors to report any observed safety hazards or structural deficiencies within the facility that required immediate attention.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Education
Grace Christian School Huntington
High School Diploma
05.2024
University Overview
- Honor Roll
- Completed AP course in Chemistry
- Extracurricular Activities: Band, Choir, Volleyball
- NCHS Member
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Cash Handling
Affiliations
Affiliations
- New Beginning Pregnancy Resource Center
Hobbies
Hobbies
I am an individual who enjoys spending time in nature, particularly camping and taking walks. I have been practicing my baking skills since 2019/2020, and love trying new recipes! I am an animal lover who enjoys going on outings to the zoo or even a pet store. I also adore taking care of children. Finally, I am a writer who takes pleasure in creating fictional stories that allow people to become immersed in a world I have created.
Timeline
Sales Associate
Mustard Seed Christian Bookstore
2023.07 - Current (1 year & 2 months)
Proofreader/Editorial Assistant
Pat Smith
2021.11 - Current (2 years & 10 months)
Janitorial Assistant
Grace Gospel Church
2021.10 - 2023.07 (1 year & 9 months)
Grace Christian School
High School Diploma
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