Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Brown

Manager/ Customer Service
Fort Lupton,CO

Summary

Seasoned Customer Associate with 8 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Manager/Customer Service Associate

SBM Travel Stop
Fort Lupton, CO
07.2015 - Current
  • Developed and actualized customer service initiatives to decrease wait times.
  • Informed customers about special promotions and provided detailed information for various products.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Responded to customer calls and emails to answer questions about products and services.
  • Executes excellent sales floor merchandising and selling.
  • Communicated professionally with colleagues, freelancers and clients.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Trained staff on operating procedures and company services.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.

Education

High School Diploma -

Fort Lupton High School
Fort Lupton, CO
05.2000 - 05.2004

Bachelor of Science - Business Management And Administration

Post University
Waterbury, CT
10.2022 - Current

Skills

Inbound and outbound calling

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Timeline

Bachelor of Science - Business Management And Administration

Post University
10.2022 - Current

Manager/Customer Service Associate

SBM Travel Stop
07.2015 - Current

High School Diploma -

Fort Lupton High School
05.2000 - 05.2004
Jacqueline BrownManager/ Customer Service