Jacqueline Brown
Kaysville,UT
Summary
Well-rounded Small Business Owner offers account management, budgeting and customer relations expertise paired with outstanding leadership and communication abilities. Spirited and hardworking professional with 20 years of experience growing and stabilizing my business.
Overview
35
35
years of professional experience
Work History
Small Business Owner
Paletti Corporation
Salt Lake City, Utah
07.2004 - 01.2023
- Managed staff recruitment, hiring, training, and development
- Participated in local community activities to promote the stores visibility and reputation.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used expertise to cultivate relationships with existing clients, develop new client relationships and win business.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
- Conducted periodic inventories and physical counts of product supplies.
- Identified obsolete or slow moving items for disposal or sale at discounted prices.
- Responded promptly to requests from customers regarding product availability.
- Oversaw day-to-day operations of the company while coordinating with staff members.
Assistant Store Manager
May Company Department Stores/ZCMI
Salt Lake City, Utah
07.1988 - 05.2004
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Implemented all programs initiated by the executive management team.
- Planned and oversaw store events.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Organized weekly meetings with department heads to review progress on key objectives.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Education
Business
Weber State University
Ogden, UTBusiness
University of Utah
Salt Lake City, UTSkills
- Employee Development
- Planning and execution
- Accounting oversight
- Budget Management
- Business growth and retention
- Staffing
- Project Management
- Vendor Relations
- Vision implementation
Timeline
Small Business Owner
Paletti Corporation
07.2004 - 01.2023
Assistant Store Manager
May Company Department Stores/ZCMI
07.1988 - 05.2004
Business
Weber State University
Business
University of Utah