Jacqueline Brown
Britton, MI 49229-8727
Summary
Dynamic Business Service Manager at Cox Automotive with a proven track record in enhancing operational efficiency and team collaboration. Skilled in strategic decision-making and customer service, I excel in mentoring teams and implementing initiatives that drive performance improvements. Known for my dependable nature and excellent communication skills, I thrive in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Business Service Manager
Cox Automotive
04.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
General Site Manager
TravelCenters of America
05.2020 - 03.2023
- Oversaw daily operations, ensuring compliance with safety standards and efficient workflow management.
- Led cross-functional teams to enhance project delivery and operational efficiency across multiple sites.
- Developed and implemented strategic initiatives that improved overall site performance and reduced operational costs.
- Mentored junior managers, providing guidance on best practices in site management and team development.
- Evaluated vendor performance, negotiating contracts to secure favorable terms and maintain quality service standards.
- Managed subcontractor relationships to ensure quality workmanship while adhering to established budgets and deadlines.
Realtor
Century 21 Allstar
05.2014 - 05.2020
- Facilitated property showings, showcasing features and benefits to potential buyers.
- Negotiated purchase agreements, ensuring favorable terms for clients while maintaining compliance with regulations.
- Developed marketing strategies utilizing social media and local advertising to attract prospective buyers.
- Conducted market analysis to determine property values, guiding clients in pricing strategies effectively.
- Provided expert guidance throughout transaction processes, enhancing client satisfaction and retention rates.
- Mentored junior agents on negotiation techniques and client management best practices, fostering professional growth.
Shop Manager
TravelCenters of America
08.2008 - 05.2014
- Oversaw daily store operations, ensuring adherence to safety and service standards.
- Trained and mentored new staff on customer service protocols and point-of-sale systems.
- Managed inventory levels, optimizing stock replenishment processes to reduce shortages.
- Developed schedules to ensure adequate staffing during peak hours for improved customer experience.
- Maintain relationship with customers to increase revenue
Assistant Shop Manager
TravelCenters of America
05.2002 - 08.2008
- Led daily operations, ensuring optimal workflow and high levels of customer satisfaction.
- Trained and mentored team members on product knowledge and service standards.
- Implemented inventory management procedures to reduce stock discrepancies.
- Analyzed sales data to identify trends and adjust merchandising strategies.
Truck Service Advisor
TravelCenters of America
10.2001 - 05.2008
- Provided expert guidance on service options and maintenance schedules to enhance customer satisfaction.
- Coordinated communication between technicians and customers to streamline service processes and resolve issues efficiently.
- Analyzed vehicle performance data to recommend appropriate repairs and preventative maintenance services.
- Trained new staff on company policies, service protocols, and customer engagement strategies to ensure consistent quality of service.
Education
Mason High School
Erie06-2001
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Excellent communication
- Organization and time management
- Decision-making
Accomplishments
- Supervised team of 50 staff members.
Timeline
Business Service Manager
Cox Automotive
04.2023 - Current
General Site Manager
TravelCenters of America
05.2020 - 03.2023
Realtor
Century 21 Allstar
05.2014 - 05.2020
Shop Manager
TravelCenters of America
08.2008 - 05.2014
Assistant Shop Manager
TravelCenters of America
05.2002 - 08.2008
Truck Service Advisor
TravelCenters of America
10.2001 - 05.2008
Mason High School
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