Jacqueline Brown
Henderson
Summary
Dynamic Catering Manager with extensive experience at Boyd Gaming Corporation, excelling in event coordination and customer service. Proven track record in managing corporate and private events, utilizing Salesforce for logistics and planning. Adept at fostering client relationships and resolving issues, ensuring exceptional satisfaction and seamless event execution.
Overview
38
38
years of professional experience
Work History
Catering Manager
Boyd Gaming Corporation
Las Vegas
06.2022 - Current
- Maintained detailed records of catering events, including contracts, payments, and customer feedback.
- Established strong client relationships through effective communication and personalized service.
- Managed customer inquiries and bookings, providing timely responses and professional assistance.
- Coordinated with clients to understand event requirements and preferences, ensuring high levels of satisfaction.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Organized and executed event logistics, including layout planning and equipment setup.
- Managed event planning for corporate and private events of up to 500 guests through Salesforce.
- Generated weekly reports summarizing upcoming events, staffing needs, menu items.
Catering Coordinator
Boyd Gaming Corporation
Las Vegas
09.2012 - Current
- Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions.
- Review event bills for accuracy, and approve payment.
- Arrange the availability of audio-visual equipment, transportation, displays, and other event needs.
- Train workers in food preparation, and in service, sanitation, and safety procedures.
- Compile and balance cash receipts at the end of the day or shift.
- Supervise and participate in kitchen and dining area cleaning activities.
- Resolve customer complaints regarding food service.
- Collect payments from customers.
- Take orders from patrons for food or beverages.
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
Food and Beverage Supervisor
Boyd Gaming Corporation
Las Vegas
01.2011 - 09.2012
- Supervised daily operations of food and beverage service to ensure high-quality guest experiences.
- Implemented health and safety protocols to comply with regulatory standards and promote a safe dining environment.
- Responded to guest inquiries and complaints promptly, resolving issues to maintain high service standards.
- Fostered a positive work environment through effective communication and teamwork among staff members.
- Trained new hires in proper food handling techniques and safety regulations.
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
- Investigated customer complaints promptly and took corrective action as needed.
Administrative Assistant
Boyd Gaming Corporation
Las Vegas
02.2009 - 01.2011
- Maintained organization of office supplies, placing orders and tracking inventory to ensure availability.
- Developed and implemented efficient filing systems for easy access to documents and records.
- Assisted in the preparation of budgets and financial reports by gathering and organizing necessary data.
- Facilitated communication between departments, ensuring timely sharing of information and resources.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Processed payroll for over 500 employees bi-weekly, ensuring accuracy of pay and deductions.
Bingo Agent
Boyd Gaming Corporation
Las Vegas
08.2008 - 02.2009
- Assisted guests with inquiries regarding gaming rules and procedures, enhancing their understanding and enjoyment.
- Provided support during promotional events, contributing to increased guest engagement and participation.
- Monitored gaming areas for compliance with safety and operational guidelines, ensuring a secure environment.
- Facilitated payment processing and managed cash handling procedures to maintain financial accuracy.
- Assured cleanliness and organization of gaming areas, enhancing the overall guest experience.
Cocktail Server
Boyd Gaming Corporation
Las Vegas
03.1988 - 08.2008
- Served a diverse range of cocktails to patrons, ensuring timely and accurate delivery.
- Maintained cleanliness and organization of the bar area to enhance customer satisfaction.
- Managed multiple drink orders simultaneously during peak hours, ensuring efficiency.
- Adhered to health and safety regulations while preparing and serving beverages.
- Resolved customer complaints regarding service or drink quality
- Provided excellent customer service at all times.
- Communicated with customers to take drink orders accurately.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
Education
High School Diploma -
CHAPARRAL HIGH SCHOOL
Las Vegas, NV06.1981
Skills
- Salesforce expertise
- Event coordination
- Delphi programming
- Learning management systems
- Meeting coordination
- Microsoft Word proficiency
- Microsoft Excel proficiency
- Microsoft Outlook proficiency
- Customer service
- Problem solving
- Weddings background
- Event planning proficiency
- Catering coordination
Timeline
Catering Manager
Boyd Gaming Corporation
06.2022 - Current
Catering Coordinator
Boyd Gaming Corporation
09.2012 - Current
Food and Beverage Supervisor
Boyd Gaming Corporation
01.2011 - 09.2012
Administrative Assistant
Boyd Gaming Corporation
02.2009 - 01.2011
Bingo Agent
Boyd Gaming Corporation
08.2008 - 02.2009
Cocktail Server
Boyd Gaming Corporation
03.1988 - 08.2008
High School Diploma -
CHAPARRAL HIGH SCHOOL