Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jacqueline Bryan

Ocala,FL

Summary

Results-focused director with 4years of experience Human Services. Solid vision of institutional goals inspiring cooperation and teamwork. Self-directed work teams to expand awareness of service mission. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities. Personable Director of Social Services with proven track record of success managing and leading social services programs. Skilled in grant writing, budgeting and program evaluation. Strong collaborator and committed to leading and inspiring teams to achieve shared goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Director of Social Services

The Villages Rehab & Nursing Center
10.2019 - Current
  • Established preliminary and comprehensive assessment for social service needs of consumers.
  • Constructed short- and long-term planning to improve client programs.
  • Collaborated with department managers to correct and improve services.
  • Evaluated service note content for description representative of clients' response to specified services.
  • Attended education opportunities and created in-service training alliances to meet mission of organization.
  • Communicated performance survey results to administrators formulating corrective action plan.
  • Created staff work assignments and monitored activity for efficient follow through.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Referred families to shelters, legal resources, and educational programs.
  • Recruited, interviewed, and hired staff members offering exceptional talent and brought great skills to team.

CNA

The Villages Rehab & Nursing Center
01.2017 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Supported needs 10+ residents under long-term care.

Education

Master of Science - Human Services

Walden University
Minneapolis, MN
08.2023

Bachelor of Science - Human Services

Rasmussen University
Ocala, FL
08.2021

Associate of Science - Medical Administrative Assistant

Rasmussen University
Ocala, FL
03.2019

Skills

  • Behavior Redirection
  • Rehabilitative Nursing
  • Resident Support
  • Effective Customer Communication
  • Assessing Residents
  • Grant Writing
  • Family Support and Assistance
  • Customer Satisfaction
  • Patient Admission
  • Pointclickcare HER
  • Department Leadership
  • Patient Interaction
  • Emotional Support
  • Social Support
  • Advanced Directives
  • Medicaid Application
  • CMS Guidelines
  • Admissions Screening
  • Administrative Duties
  • Care Plan Meetings
  • Customer Support
  • Ethical Standards
  • Obtaining Referrals
  • Verbal and Written Communication
  • Staff Orientation
  • Patient Advocacy
  • Patient Health Information Access
  • Referral Coordination
  • Interviewing Skills
  • Creative Thinking
  • Case Planning and Management
  • Cognitive Assessment
  • Confidentiality Requirements
  • Inpatient Services
  • Managing Requests
  • Client Needs Assessment
  • Constructive Feedback
  • Community Outreach
  • Facility Policies and Procedures
  • Federal Regulations
  • Medicare Regulation
  • Glucose Testing

Accomplishments

  • Supervised team of 4 staff members.
  • Achieved positive results through effectively helping with upgrading admission assessments and discharge processes.
  • Documented and resolved placement issues which led to 90% of resident finding placement after discharge.
  • Achieved customer satisfaction by completing care assessment with accuracy and efficiency.
  • Collaborated with team of 6 in the development of Effective Discharge Processes.

Certification

  • Licensed CNA - 2011- Present

Timeline

Director of Social Services

The Villages Rehab & Nursing Center
10.2019 - Current

CNA

The Villages Rehab & Nursing Center
01.2017 - Current

Master of Science - Human Services

Walden University

Bachelor of Science - Human Services

Rasmussen University

Associate of Science - Medical Administrative Assistant

Rasmussen University
Jacqueline Bryan