Jacqueline Bryan
Woodstock,GA
Summary
Highly efficient Administrative Professional offering [Number] years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced [Type] environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
23
23
years of professional experience
Work History
Paralegal Assistant
Progressive Casualty Insurance
Kennesaw, GA
02.2020 - Current
- Organized case files, including maintaining filing systems, photocopying documents and scanning records into databases.
- Responded to client calls and inquiries to deliver applicable information.
- Prepared reports, correspondence and other documents related to cases.
- Drafted various court documents, invoices and enclosures at attorneys' request.
Claims Representative Specialist
Progressive Insurance Company
Kennesaw, GA
07.2019 - Current
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
Auto Collision Estimator
Progressive
Marietta, GA
05.2016 - 06.2019
- Advised customers of repair plans, discussing payment options to finalize work orders.
- Conducted follow-up inspections to verify that all repairs met quality standards.
- Collaborated with auto body technicians to ensure accurate estimates for labor and materials needed for repairs.
- Performed vehicle inspections to assess the extent of damage and prepare estimates for repair costs.
Customer Service Representative/Service Center Representative
Progressive
Marietta, GA
03.2006 - 04.2015
- Developed strong customer relationships to encourage repeat business.
- Escalated unresolved customer issues to a supervisor when necessary.
- Developed relationships with customers to ensure satisfaction with products and services offered.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Administrative Assistant
Progressive
Torrance, CA
11.2000 - 03.2006
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Skills
- Proofreading
- File Organization
- Document Scanning
- Insurance knowledge
- Claims Processing
- Customer Service
- Adaptability and Flexibility
- Strong interpersonal and listening skills
- Ability to handle stress, work independently, and multi-task in a high volume environment
- Ability to quickly and accurately enter data/information while also providing outstanding customer service
Timeline
Paralegal Assistant
Progressive Casualty Insurance
02.2020 - Current
Claims Representative Specialist
Progressive Insurance Company
07.2019 - Current
Auto Collision Estimator
Progressive
05.2016 - 06.2019
Customer Service Representative/Service Center Representative
Progressive
03.2006 - 04.2015
Administrative Assistant
Progressive
11.2000 - 03.2006