United States Navy Veteran, Human Resources Manager, Entrepreneur, and Demonstrated Chief Operations Officer offering extensive knowledge in business development and strategic planning. Adept at analyzing data and performance metrics to obtain a complete business overview. Strong leadership professional experienced in designing and implementing business plans, procedures and strategies. Skilled at setting comprehensive goals for growth and performance.
Overview
36
36
years of professional experience
Work History
Chief Operations Officer
Red Delta Transport Company LLC
05.2021 - Current
Launched successful Hotshot Trucking Company with Husband.
Conducted required DOT inspections to ensure adequate preventive regulations were followed and offered training when needed
Coordinated training programs for OSHA, HIPAA, and BLS skills for all team members.
Organized and conducted on-board training for driving team members.
Maintained DOT records for all Drivers.
Created business development strategies, logo designs & marketing tools.
Drove operational direction, administrative & cost efficiency & coordination of transportation program initiatives on behalf of client, increasing profit margin by 10%,
Supported business growth through strategic planning and process development.
Met customer service standards and expectations consistently by effectively communicating and actively listening.
Built strategic relationships with federal, state and local law enforcement agencies.
Managed financial, operational and human resources to optimize business performance.
Use your metrics to find areas of your business that need improvement.
Monitored key business risks and established risk management procedures.
Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Communicated business performance, forecasts and strategies to team members, and investment partners.
Maintained P&L and shouldered corporate fiscal responsibility.
Represented organization at industry conferences and events.
Analyzed industry trends and tracked competitor activities to inform decision making.
Founded performance- and merit-based evaluation system to assess staff performance.
Established and maintained strong relationships with customers, vendors and strategic partners.
Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Oversaw divisional marketing, advertising and new product development.
Devised and presented business plans and forecasts to financial institutions.
Formulated and executed strategic initiatives to improve service offerings.
Developed innovative sales and marketing strategies to facilitate business expansion.
Cultivated company-wide culture of innovation and collaboration.
Ensure consistent operation and flow of consistently growing multi-million-dollar dental clinic
Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates based on merit and relevance.
Developed welcome aboard training program; including onboard training, critical office information, quick paperwork, and training to allow for minimal disruption to daily productivity
Formulated corrective action plan through analysis of management feedback and consultation with employee.
Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
Created compensation and benefits structures to align with market conditions and budget demands.
Mitigated audit risk by optimizing compliance tools, identifying deficiencies, and implementing corrective actions.
Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports.
Human Resources Administrator
Aaron E. Henry Community Health Services Center
07.2015 - Current
Created and led team advancement with Digital Human Resources Files, resulting in 90% paperless organization within one year.
Updated HR database with new employee information, changes in benefits, and other details.
Created digital tracking system for businesses to ensure adequate supplies remained on hand and budgets were strictly followed.
Prepared new hire letters, employee contracts, and corporate policies.
Managed payroll and timekeeping to track hours and accurately pay employees.
Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
Knowledgeable of labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
Streamlined HR efficiencies, coordinated new hire orientations, and provided onboarding and training for new employees.
Developed and implemented onboarding and orientation programs for new employees.
Collaborated with managers to identify and address employee relations issues.
Improved office efficiency by effectively managing internal communications and correspondence.
Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Creating job postings and job descriptions for boards.
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Delivered HR training sessions to staff, managers, and executives.
Developed welcome aboard training program; including onboard training, critical office information, quick paperwork, and training to allow for minimal disruption to daily productivity
Formulated corrective action plan through analysis of management feedback and consultation with employees.
Mitigated audit risk by optimizing compliance tools, identifying deficiencies, and implementing corrective actions.
Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports.
Interior Communications Electrician
United States Navy
07.1988 - 07.1992
Assisted with updating of U.S.S. Sierra-AD-18, Shipboard Standard Operating Procedure manual.
Administrative Support Staff for Repair Officer at SIMA Command Base – Secret Clearance - SIMA Charleston
Guantanamo Bay Operational Drills - U.S.S Sierra- AD-18
Engineering Department – Fire & Emergency Management Team - U.S.S. Frank Cable
Completed inspections, followed maintenance schedules, and completed repairs. - U.S.S. Frank Cable
Identified malfunctions or failures by routinely monitoring and analyzing equipment operations. - U.S.S. Frank Cable
Operated sound-recording equipment to record signals and preserve broadcasts for purposes such as analysis by intelligence personnel. - U.S.S. Frank Cable
Education
Master of Science - Human Services
Capella University
Minneapolis, MN
12.2012
Bachelor of Arts - Social Science Teacher Education
Ashford University
San Diego, CA
07.2009
Skills
HRIS
Health and Safety Programs
Regulatory Compliance
Training Development
Strong written and verbal skills
High attention to detail
Organizational skills
Proficient in Microsoft Office
Timeline
Chief Operations Officer
Red Delta Transport Company LLC
05.2021 - Current
Human Resources Administrator
Aaron E. Henry Community Health Services Center
07.2015 - Current
Interior Communications Electrician
United States Navy
07.1988 - 07.1992
Master of Science - Human Services
Capella University
Bachelor of Arts - Social Science Teacher Education
Head Office Accounts Supervisor at Dubai Transport Company LLC - DUTCO Group Corporate Head OfficeHead Office Accounts Supervisor at Dubai Transport Company LLC - DUTCO Group Corporate Head Office