Jacqueline Buehner

• Used business software packages to maintain files and administrative records.
• Interacted well with other owner and customers to build connections and nurture relationships.
• Worked directly with management,and customer department to brainstorm, discuss strategy and mitigate standard issues.
• Trained new employees on proper protocols and customer service standards.

• Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid
• Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement
• Utilized active listening, interpersonal and telephone etiquette skills when communicating with others
• Used customized software-based to assign procedure and diagnostic codes to patient records for billing purposes
• Implemented new coding procedures that reduced mistakes by 99% and simplified processes
• Interacted with physicians and other healthcare staff to ask questions regarding patient services
• Responsible for Primary care provider enrollment and credentialing

Revenue management optimization reimbursement

• Claims processing liens worker's comp, court report, denials
• Assisted in reconciling deposit and patient collections.
• Generated financial statements and reports detailing accounts receivable status
• Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
• Corrected, completed and processed claims for multiple payer codes
• Managed invoicing and payment processing operations

Claims processing HCFA forms on Government claims as well as PPO, WORKER'S Comp claims

Delivered exceptional customer service on collection calls and maintained calm professional demeanor

Processed payment and applied patient balances

Negotiated to collect balance in full

• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Managed team of employees, overseeing hiring, training, and professional growth of employees
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping