Jacqueline Burnett
Buford,GA
Summary
Driven Client Success professional, licensed to practice Mental Health Psychotherapy, with 7+ years of experience building strong client relationships, exceeding expectations, and driving positive outcomes. Proven ability to manage complex projects, deliver exceptional support, and foster client success through tailored solutions and strategic communication. Skilled in program development, data analysis, and fostering client retention. Passionate about building long-term partnerships and empowering clients to achieve their goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Psychotherapist, LMSW
Rappore
Manhattan, NY
08.2022 - Current
- Ongoing recruitment and management of a client caseload that encompasses 40+ individuals all receiving weekly support.
- Craft and continually refine personalized client plans, ensuring client satisfaction and exceeding expectations through ongoing support as their needs evolve.
- At this time, I have established a 10% annual expansion in Rappore's client base through referrals, which has and will continue to increase consistent revenue growth within the company.
- Developed and implemented onboarding programs for new clients, ensuring a smooth transition into therapy and maximizing client engagement and retention.
- Continuous collaboration with internal teams to ensure a seamless client experience and achieve positive outcomes.
- Monthly leverage of client data analysis to identify ongoing trends, optimize program and treatment plans effectiveness for continuous client success.
Psychotherapist, LMSW
Liberation Psychotherapy
Manhattan, NY
08.2021 - 07.2022
- Developed individualized treatment plans for 35+ clients weekly, incorporating evidence-based interventions.
- Managed client accounts, providing ongoing support, addressing inquiries, and exceeding client expectations.
- Designed and facilitated group therapy sessions to address mental health issues including anxiety, depression and eating disorders.
- Monitored client progress throughout the course of treatment and adjusted therapeutic approaches accordingly.
- Completed detailed documentation of sessions, patient notes and recommendations.
- Trained newly hired psychologists on clinic standards and procedures.
Community Outreach Specialist, LMSW
New Alternatives for Children
Manhattan, NY
07.2019 - 07.2021
- Secured and managed federal SRAE grant funding by the New York State Department of Youth Development to implement comprehensive sexual risk avoidance education programs for adolescents and young adults.
- Developed and delivered evidence-based curricula that empowered youth with essential knowledge and skills for healthy decision-making.
- Assisted in the preparation of grant proposals, reports and other documents related to community outreach activities.
- Organized and facilitated workshops on topics related to community outreach initiatives.
- Provided trauma-informed case management to a diverse group of 40 youth and their families, fostering self-sufficiency and connecting them with community resources.
- Collaborated with internal departments to ensure successful execution of marketing campaigns.
- Created presentations and materials that highlighted the impact of community outreach efforts on various populations.
- Participated in meetings with stakeholders from diverse backgrounds to discuss potential partnerships and collaborations.
Education
Master of Social Work - Social Work
New York University
Manhattan05-2019
Bachelor of Arts - Social Work
Auburn University
Auburn, AL05-2014
Skills
- Customer Relationship Building
- Client Success Management
- Program Development & Implementation
- Onboarding & Training
- Schedule Management
- Account Management
- Communication & Collaboration
- Data Analysis & Reporting
- Customer Retention & Satisfaction
- Project Management & Organization
- Records Management
- Stakeholder Management
- Research and due diligence
- Strategic Planning
- Client Advocacy
- Revenue Growth
Accomplishments
- Developed and launched a successful Therapeutic Book Club initiative at Rappore (fully remote company) addressing clinician well-being and fostering team-bonding.
- Proactively increased client caseload in Q4 2023, exceeding expectations by scheduling 30+ additional client sessions, resulting in additional revenue and client base for the company.
Certification
- New Jersey Licensed Master of Social Work (LMSW)
- New York Licensed Master of Social Work (LMSW)
Timeline
Psychotherapist, LMSW
Rappore
08.2022 - Current
Psychotherapist, LMSW
Liberation Psychotherapy
08.2021 - 07.2022
Community Outreach Specialist, LMSW
New Alternatives for Children
07.2019 - 07.2021
Master of Social Work - Social Work
New York University
Bachelor of Arts - Social Work
Auburn University