Summary
Overview
Work History
Skills
Timeline
Generic

Jacqueline Burrell

Arverne

Summary

Detail-oriented professional with extensive customer service and problem-solving experience. Recently retired and seeking a part-time role to remain active and contribute strong communication skills, reliability, and a positive work ethic in a service-oriented environment.

Overview

27
27
years of professional experience

Work History

Correctional Officer

Rikers Island
East Elmhurst
05.2011 - 11.2024
  • Monitored inmate behavior to enhance safety within correctional facilities.
  • Managed daily activities, addressing suspicious behavior and resolving conflicts promptly.
  • Negotiated resolutions between inmates to minimize violence and maintain safety for all individuals.
  • Trained new correctional officers on safety protocols and techniques for handling difficult situations.

Operating Room Assistant

Brookdale Hospital
Brooklyn
01.1998 - 05.2017
  • Coordinated patient care activities with team members to ensure seamless operations in the operating room.
  • Executed pre-surgical preparation by transporting specimens and supplies, ensuring readiness for surgery.
  • Responded quickly to emergency situations following established protocols.
  • Built strong relationships with healthcare providers to enhance collaboration and teamwork. with physicians, nurses, anesthesiologists and other healthcare providers.
  • Supported family members before and after surgery, addressing questions to alleviate concerns about procedures.

Courier

Federal Express
Jamaica
01.2000 - 05.2011
  • Coordinated parcel delivery using strong time management skills.
  • Checked and secured package loads before deliveries.
  • Provided exceptional customer service during package drop-offs and pickups.
  • Quickly responded to customer inquiries to improve business relationships.
  • Communicated with dispatchers, management and colleagues to form lasting partnerships.

Skills

  • Inmate supervision
  • Inmate behavior management
  • Correctional facility operations
  • Emergency response
  • Safety protocol training
  • Conflict resolution
  • MS Office
  • Time Management
  • Customer care oriented

Timeline

Correctional Officer

Rikers Island
05.2011 - 11.2024

Courier

Federal Express
01.2000 - 05.2011

Operating Room Assistant

Brookdale Hospital
01.1998 - 05.2017
Jacqueline Burrell