JACQUELINE BURTS
Hutto
Summary
Accomplished Mental Health Technician with expertise in crisis intervention and patient safety management, honed at Georgetown Behavioral Health Institute. Skilled in de-escalation techniques and fostering therapeutic environments, enhancing patient outcomes by 20%. Proven ability to collaborate effectively with multidisciplinary teams, demonstrating strong communication and empathy.
Overview
8
8
years of professional experience
Work History
Behavioral Health Technician
Cedar Hills Hospital
San Antonio, TX
11.2025 - Current
- Monitored patient behavior and documented observations to inform treatment plans.
- Assisted in implementing therapeutic activities to enhance patient engagement and recovery.
- Collaborated with multidisciplinary teams to coordinate comprehensive care strategies.
- Provided crisis intervention support, ensuring patient safety during high-risk situations.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Maintained patient records, documenting changes in patient condition.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Charted on each patient daily.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Learned specialized behavior approaches to implement behavioral strategies.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Conducted client rounds to check on residents.
- Evaluated treatment outcomes and adjusted interventions to improve patient progress effectively.
Mental Health Technician
Georgetown Behavioral Health Institute
Georgetown, TX
04.2025 - 11.2025
- Monitored patient behavior and mental state to ensure safety and well-being.
- Assisted in implementing individualized treatment plans for diverse patient needs.
- Collaborated with multidisciplinary teams to optimize patient care and recovery strategies.
- Documented patient progress and communicated insights during team meetings.
- Trained new staff on protocols, enhancing team efficiency and service quality.
- Developed crisis intervention techniques to de-escalate potential conflicts effectively.
- Evaluated program effectiveness, suggesting improvements to enhance patient outcomes.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Supported families in understanding their loved one's mental health condition and provided resources for ongoing support.
- Assisted in developing individualized care plans to meet specific needs of patients.
- Fostered positive relationships with patients, building trust and facilitating therapeutic interactions.
- Enhanced therapeutic environment by maintaining clean and organized patient area.
- Enhanced patient well-being by providing compassionate care and monitoring mental health status.
- Supported patients in daily activities, promoting independence and skill-building.
- Adapted quickly to changing patient needs, providing flexible and responsive care.
- Utilized de-escalation techniques effectively, reducing instances of patient agitation.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Charted on each patient daily.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Monitored patient behaviors and documented observations for treatment team reviews.
Rehabilitation Technician
Nova Recovery Center
Austin, TX
09.2020 - 12.2024
- Monitored patient progress and communicated updates to healthcare professionals for coordinated care.
- Collaborated with multidisciplinary teams to develop personalized rehabilitation strategies for diverse patient needs.
- Implemented process improvements that enhanced efficiency of rehabilitation sessions and client engagement.
- Led workshops on adaptive techniques, empowering clients to achieve independence in daily tasks.
- Built trusting relationships with patients and families, fostering a supportive atmosphere for recovery.
- Established collaborative relationships with patients through consistent and meaningful communication.
- Maintained a clean and organized therapy environment, promoting safety and efficiency.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Implemented creative solutions to address unique patient challenges, leading to increased success rates across treatment plans.
- Communicated back to nurses and therapists regarding patient performance and condition.
- Maintained medicine and equipment inventory, issued supplies to staff and notified personnel to procure more stock.
- Monitored patient progress and reported changes to therapists, aiding in optimal treatment adjustments.
- Demonstrated excellent communication skills when explaining complex concepts to both patients and family members alike.
- Communicated with health and community partners to expedite services for new and existing customers.
- Followed discharge plans, identified concerns and reported issues to management for decision-making.
- Assisted with administrative tasks, supporting overall functioning of rehabilitation facility.
- Adapted rehabilitation exercises to meet individual patient needs, optimizing therapy effectiveness.
Receptionist
Dell Children's Medical Center
Austin, TX
09.2019 - 09.2020
- Managed front desk operations, greeting visitors and directing inquiries to appropriate personnel.
- Answered multi-line phone system, ensuring effective communication and timely responses.
- Scheduled appointments and coordinated meeting logistics for staff and clients.
- Maintained organized filing system for confidential documents and client information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Reduced waiting times for visitors by implementing more efficient check-in process.
Dental Assistant
North Austin Dentistry
Austin, TX
09.2017 - 08.2019
- Assisted in patient preparation and comfort during dental procedures
- Maintained sterilization protocols for instruments and equipment
- Managed appointment scheduling to optimize clinic workflow
- Educated patients on post-operative care and oral hygiene practices
Education
High School Diploma -
Arbor View High School
Las Vegas, NV05.2017
Skills
De-escalation techniques
Behavior observation
Stress reduction techniques
Behavior management
Suicide prevention
Patient safety management
Crisis intervention
Behavioral management
Clinical documentation
Patient assessment
CONTACT
- Address: Hutto, TX 78634
- Phone: 7373065816
- Email: jacquelineburts2@gmail.com
Timeline
Behavioral Health Technician
Cedar Hills Hospital
11.2025 - Current
Mental Health Technician
Georgetown Behavioral Health Institute
04.2025 - 11.2025
Rehabilitation Technician
Nova Recovery Center
09.2020 - 12.2024
Receptionist
Dell Children's Medical Center
09.2019 - 09.2020
Dental Assistant
North Austin Dentistry
09.2017 - 08.2019
High School Diploma -
Arbor View High School