Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jacqueline Butler

Jacqueline Butler

Petersburg

Summary

Experienced Human Resource Benefits Specialist with extensive experience in benefits coordination, fostering strong relationships among employees, employers, and insurance providers. Proven track record in optimizing benefits programs and enhancing employee satisfaction through effective communication and problem-solving skills. Committed to leveraging expertise to drive organizational success and improve overall workforce engagement.

Overview

13
13
years of professional experience

Work History

Benefits Specialist

Tronair
Swanton
09.2021 - Current
  • Administer employee benefits programs, including health, dental, vision, disability, and retirement plans for 300+ employees.
  • Manage COBRA administration and coordinated with third-party administrators
  • Serve as primary contact for benefits-related inquiries, resolving issues with accuracy and timeliness.
  • Conduct new hire benefits orientations and annual open enrollment sessions, ensuring clear communication of options and deadlines.
  • Collaborate with vendors to process claims, troubleshoot coverage issues, and negotiate renewal terms.
  • Maintain compliance with federal and state regulations including ERISA, HIPAA, and ACA reporting requirements.
  • Prepare and analyze benefits cost reports, identifying opportunities for cost savings, and improved employee satisfaction.
  • Process employee changes, enrollments, and terminations in HRIS system with 100% accuracy.
  • Implemented and manage a wellness program for employee engagement
  • Partner with payroll team to reconcile deductions, resolve discrepancies, and ensure accurate taxable benefit reporting.

Operations Administrator

THYSSENKRUPP COPPER & BRASS
Northwood
04.2014 - 09.2021
  • Serves as the point of contact for HR, Payroll in the ADP system (previous experience with Kronos system), LOA, Benefits, On-Boarding inquiries and HR Generalist Duties
  • Managed onboarding tasks to ensure efficient completion of new hire paperwork.
  • Weekly Payroll for 5 locations (approx. 150 people) using ADP Workforce Now
  • Answer inquiries concerning policies, procedures, and regulations
  • Managed accounts payable processes across multiple locations.
  • Facilitated communication as liaison for benefits and wellness initiatives.
  • Tracked local bonus program and gain share payouts
  • Oversee and implement corrective actions for policy violations.
  • Coordinated invoice processing and vendor setup for six Copper & Brass facilities.

Thoracic Surgery, Academic Administrative Assistant

UNIVERSITY OF MICHIGAN HEALTH SYSTEM
Ann Arbor
05.2012 - 04.2014
  • Managed multiple physicians' calendars, meetings, and credentials
  • Oversaw patient billing system (ICD-9 Coding)
  • Reconciled accounts and reimbursements (Concur)
  • Managed travel arrangements
  • Ensured compliance with credentialing standards

Education

Master's Degree - Healthcare Management

Indiana Wesleyan University
02.2013

Bachelor's Degree - Business & Science

The University of Toledo
05.2009

Skills

  • Healthcare benefits
  • Compliance reporting
  • HRIS processing
  • Time management
  • Critical thinking
  • Written and oral communication
  • Employee relations
  • Continuous improvement
  • Human resources software

Timeline

Benefits Specialist

Tronair
09.2021 - Current

Operations Administrator

THYSSENKRUPP COPPER & BRASS
04.2014 - 09.2021

Thoracic Surgery, Academic Administrative Assistant

UNIVERSITY OF MICHIGAN HEALTH SYSTEM
05.2012 - 04.2014

Master's Degree - Healthcare Management

Indiana Wesleyan University

Bachelor's Degree - Business & Science

The University of Toledo

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