Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline Bylski

Clinton Township,United States

Summary

Professional emergency communication specialist skilled in managing high-stress situations and ensuring rapid, accurate information relay. Known for strong teamwork and adaptability in dynamic environments. Expertise in crisis management, multitasking, and maintaining composure under pressure. Reliable, results-driven, and equipped with excellent verbal communication and problem-solving abilities.

Overview

8
8
years of professional experience

Work History

Emergency Dispatcher

Michigan State Police
07.2023 - Current
  • Managed high-pressure emergency calls, prioritizing responses based on urgency and nature of incidents.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
  • Operated multi-line phone systems and dispatch software to coordinate emergency services efficiently.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.

Program Director

My Independent Living
08.2018 - 07.2023
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Oversaw staff training and professional development initiatives, fostering team growth and competency.
  • Advocated for policy changes to improve accessibility and quality of services provided to clients.
  • Oversaw staff schedules and assignments to handle programming demands.
  • Monitored program performance to identify areas for improvement.
  • Maintained positive employee relations by addressing problems head-on and implementing successful corrective actions.

Direct Care Worker

My Independent Living
03.2017 - 08.2018
  • Assisted with daily living activities for individuals with disabilities.
  • Monitored client health and reported changes to supervisors.
  • Engaged clients in recreational activities to promote social interaction.
  • Provided emotional support to enhance client well-being and confidence.
  • Provided daily assistance with personal care tasks, enhancing clients' independence and comfort.

Education

Oakland Community College
Royal Oak, MI

Hazel Park High School
Hazel Park, MI
06.2016

Skills

  • Information gathering
  • Active listening
  • Information gathering and relay
  • Multitasking
  • Works Well Under Pressure
  • Communications training officer (CTO)
  • CPR and first aid
  • Conflict resolution
  • Effective interrogation techniques

Timeline

Emergency Dispatcher

Michigan State Police
07.2023 - Current

Program Director

My Independent Living
08.2018 - 07.2023

Direct Care Worker

My Independent Living
03.2017 - 08.2018

Oakland Community College

Hazel Park High School

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