I enjoy cooking, outdoor water sports and spending time with my family and friends
Jacqueline Byrne
Banking/Customer Relations
Fort Mohave,AZ
Summary
I am a dedicated professional with a solid background in providing exceptional clerical and operational support for professionals in various office environments. Utilizing my strong interpersonal skills to effectively address client concerns and provide outstanding customer service.
I have a positive attitude, approachable demeanor, and sound judgment, with the ability to manage a variety of daily tasks with minimal supervision. I am well-versed in managing office equipment ensuring a smooth operational flow.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Escrow Assistant
AmeriTitle
Klamath Falls, OR
02.2024 - 11.2024
- Provided exceptional customer service by guiding clients through the escrow process, answering questions via phone or email, and supplying the necessary documentation when needed.
- Reviewed title reports to ensure the accuracy of information before closing.
- Ordered demands, HOA statements, evidence of insurance, and other required documents.
- Provided customer service through phone calls or emails promptly and professionally.
- Acted as a liaison between title companies, lenders, buyers, and sellers throughout the escrow process.
- Updated and maintained databases with current information.
- Prepared forms for real estate transactions such as deeds, mortgages, and other legal documents.
Business Support Specialist
3CORE, Inc.
Chico, CA
08.2018 - 06.2023
- Provided excellent service and attention to clients when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with filling out and submitting forms.
- Developed efficient filing systems to ensure easy access to records when needed by the management team.
- Collected monthly, quarterly, and annual performance monitoring statistics to meet metrics.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Maintained a database of customer contacts, updating contact information as needed.
- Performed data entry tasks, handling sensitive information with accuracy and confidentiality.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Operations Assistant
Willamette Community Bank
Albany, OR
06.2014 - 08.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable, friendly and professional service.
- Maintained accurate records of financial transactions related to operations activities.
- Maintained a clean front desk to provide a positive first impression.
- Verified amounts and integrity of every check or funds transfer.
- Received and counted daily inventories of cash, drafts, and checks.
- Maintained customer records of all banking activities in a secure database.
- Organized filing systems for easy retrieval of documents when needed.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
Education
Some College (No Degree) - Business Administration
Butte Community College
Chico, CASkills
- Escrow processes
- Title report review
- Document preparation
- Customer service
- Database management
- Attention to detail
Accomplishments
- Quality Customer Service Award
Certification
- Certified in Escrow Assistant Training Program
References
References available upon request.
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Work-life balanceCompany CultureTimeline
Escrow Assistant
AmeriTitle
02.2024 - 11.2024
Business Support Specialist
3CORE, Inc.
08.2018 - 06.2023
Operations Assistant
Willamette Community Bank
06.2014 - 08.2017
Some College (No Degree) - Business Administration
Butte Community College
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