Jacqueline Caballero
Laredo,Texas
Summary
Ambitious and committed to academic excellence, I am prepared to implement diverse skill sets, technical proficiencies and new perspectives to leadership personnel. Excellent computer skills and proficiency with Microsoft Office Suite. Efficient and hardworking with focus on quality and teamwork. Passionate about public service and community involvement, highlighted through volunteer work. Works effectively with colleagues, students and community to create diverse, inclusive office and campus. Team-oriented worker recognized for establishing and maintaining solid relationships with administration and local and state funded agencies. Excellent interpersonal, organizational and analytical skills. Hardworking and reliable individual with strong ability in interpersonal communication and time management. Offering analytical reasoning, decision-making and multi-tasking skills Highly organized, proactive and punctual with team-oriented mentality.
Overview
9
9
years of professional experience
Work History
Case Manager
SCAN
Laredo, TX
10.2023 - Current
- Case manager with the SCAN Frontera Program focusing on HIV and HEP C within the City of Laredo.
- Maintained up-to-date case records with case activity status.
- Linked clients with social services, health care providers and governmental agencies.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Regularly tested clients for HIV and HEP C within community.
- Maintained contact with the City of Laredo Health Department regarding HIV and HEP C test results.
- Approved client medications with Pharmacy at the discretion of the psychiatrist and clinicians.
- Maintained clients scheduled appointments with counselors and nurse psychiatrist.
- Maintained relationships with existing suppliers to ensure timely delivery of products and services.
- Researched new sources for supplies, materials, and equipment as needed.
- Prepared purchase orders according to specified requirements.
- Conducted regular price comparisons between vendors in order to secure best deals.
- Responded promptly to inquiries from vendors regarding product specifications, pricing, payment terms.
- Kept accurate records of purchases including item descriptions, quantities, costs, delivery dates.
- Performed periodic reviews of inventory levels in order to determine reorder points.
- Assisted Accounts Payable team during invoice processing by providing necessary information about purchase orders.
- Verified receipt of items by comparing items ordered to items received.
- Prepared purchase orders and sent to distributors and suppliers.
- Provided medication management services to clients.
- Monitored client's adherence to prescribed medications and discussed any issues with physicians as needed.
- Collaborated with multidisciplinary teams to ensure optimal care coordination and patient outcomes.
- Participating in meetings to discuss patient progress or concerns.
- Communicated regularly with pharmacy staff regarding changes in prescription orders or drug interactions.
- Maintained updated knowledge of new drugs, indications, dosages, contraindications.
- Coordinated the delivery of medications from pharmacies to patients' homes when necessary.
- Assisted in resolving insurance coverage issues related to medication access.
- Facilitated referrals for additional services such as mental health counseling or physical therapy when indicated.
- Collaborated with outpatient team to identify patients for handover and post-discharge follow-up.
- Communicated with patients with compassion while keeping medical information private.
Quality Assurance Officer
SCAN
Laredo, TX
10.2023 - Current
- Identified problematic areas deviated from quality standards and recommended corrective actions.
- Kept records of quality reports and statistical reviews.
- Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
- Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
- Reviewed current standards and policies.
Registrar Service Specialist
Texas A&M International University
Laredo, TX
07.2022 - 07.2023
- Organized student and faculty contracts, records and reports.
- Informed students about billing procedures, processed payments and provided payment option setup assistance.
- Upheld quality control policies and procedures to increase student retention and satisfaction.
- De-escalated problematic student and faculty concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained in-depth knowledge of registrar services, products and policies to offer customers best-in-class support.
- Responded promptly to student and faulty concerns and coordinated swift resolutions to handle issues.
- Answered inbound calls, chats and emails to facilitate student service.
- Answered incoming calls and emails, providing frontline student and faculty support or assistance with product and service transactions.
- Made outbound calls to obtain academic information.
Social Services Worker
Border Region Behavioral Health Center
Laredo, TX
02.2022 - 07.2022
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Promoted integration of behavioral health care and long-term services to enhance continuity of care for clients.
- Formulated discharge plans in collaboration with multidisciplinary treatment team, patient and family.
- Coordinated specific psychosocial resources to meet members' identified needs.
- Functioned as treatment team member, interpreting social, emotional and family system problems and strengths to other members.
- Assigned, administered and monitored social work cases of individuals and families successfully.
Dustdevil P.R.I.D.E. Scholarship Recipient
TAMIU Student Philanthropy Council
Laredo, TX
05.2021 - 05.2022
- Be an advocate for the Class Giving Campaign Committee.
- Be a member of the CGC Committee.
- Actively encourage donations to the CGC (last 8 weeks of long semesters).
- Attend and promote the CGC at events including but not limited to the Graduation Fair, Commencement Rehearsals, and the Ring Day Reception.
- Attend and participate in CGC marketing efforts, such as press releases, videos, and photo shoots.
- Maintain ongoing communication with the Office of Institutional Advancement
Graduate Student Research Assistant
TAMIU Graduate School
Laredo, TX
06.2021 - 01.2022
- Oversaw undergraduate students supporting research into.
- Supported principal investigators during research into.
- Supported department faculty with administrative assistance, as well as curriculum and research support.
- Collected, arranged and entered data into software for tracking and modeling purposes.
- Applied good documentation practices when recording data and managing source documentation.
- Edited data collection forms and created questionnaires.
- Prepared and edited reports, presentations and articles using MS Word and PowerPoint.
- Assisted with research for academic publications.
Success Coach
TAMIU Advising and Mentoring
Laredo, TX
03.2021 - 05.2021
- Helped students evaluate course choices and select relevant classes.
- Developed career and education plans based on individual needs.
- Worked with team to continuously improve career and placement opportunities for students.
Team Member
TAMIU Trailblazers
Texas A&M International University
Laredo, TX
08.2015 - 05.2021
- A co-curricular leadership initiative allowing students to engage in opportunities include conferences, workshops, organizations, leadership roles, and the list goes on.
- Emphasis on Career Development, Civic Leadership, Global Perspective, Health & Wellness and Personal Enrichment.
TAMIU Leadership
TAMIU SOLE
Laredo, TX
08.2019 - 05.2020
- Leadership TAMIU will provide upper-division, undergraduate students the opportunity to learn advanced leadership principals and techniques so that they may be used after the successful completion of their studies.
- Gain personal competencies, develop a sense of personal leadership identity, understand how their personal leadership identity relates to working with others, build communication and problem-solving skills.
Study Abroad Global Ambassador
TAMIU Office Of International Engagement
Laredo, TX
05.2019 - 05.2020
- The Study Abroad Global Ambassadors Program (SAGA) strives to internationalize TAMIU by educating and guiding fellow students in their international experiences.
- Building relations, networking, professional and personal enrichment, and internationalizing Texas A&M International University.
- Contact: Diana Valdez – international@tamiu.edu.
Delegate
The Model United Nations Society of South Texas
Laredo, TX
10.2019 - 03.2020
- Maintained up to date understanding of local, regional, national and international news and developments.
- Reviewed concerns of constituents to determine required governmental action.
- Built and deepened partnerships with other politicians to more effectively carry out agendas.
- Wrote legislation and amendments, set policies and oversaw budgets.
- Created agendas and communication materials for team meetings.
- Prioritized and organized tasks to efficiently accomplish service goals.
International Student Mentor
Texas A&M International University
Laredo, TX
08.2017 - 05.2018
- ISMP members support international students and coordinate arrival via email or social networks, run orientation activities at the beginning of the semester, and provide general assistance throughout the semester.
- Maintain personal communication with international students and assist new students with adjusting to their new environment and with the cultural transitions.
Historian
TAMIU American Medical Student Association
Laredo, TX
08.2015 - 08.2016
- A student-governed, national organization committed to guiding, advising, and representing the pre-medical students.
- Tracked attendance, participation and progress of individual students.
Education
Master in Higher Education Administration - Higher Education Administration
The University of Texas Rio Grande Valley
Edinburg, TX12.2024
Bachelor of Arts - Psychology
Texas A&M International University
Laredo, TX05.2021
Skills
- Microsoft Word Microsoft PowerPoint
- Microsoft Excel Microsoft Notes
- Communication Skills
- Leadership Organization
- Public Speaking
- Interpersonal Skills
- Initiative
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Networking
- Problem-solving skills
- Time Management
- Critical Thinking
- Strategic planner
- Work ethic
- Working collaboratively
- Records Management
- Patient support
- Community Outreach
- Referral Coordination
- Regulatory Compliance
- Case Management
- Care Coordination
- Email and Telephone Etiquette
- Patient Assessment
- Community Resources
- Medical Records Management
Accomplishments
National Hispanic Scholarship Fund Recipient (09/2015)
-Scholarship award for excellence in community involvement and academics.
Emerging Leader Recognition (05/2020)
- Honor those who showed remarkable leadership abilities as well as world, community and campus volunteerism this year.
Lamar Bruni Vergara Trust Scholar (08/2018 – Present)
- Texas A&M International University Students who maintain a satisfactory GPA while completing community service hours.
SOLE Leadership Programs Award (04/2020 – Present)
- Texas A&M International University students their hard work and dedication.
The National Society of Leadership and Success (08/2019 – 05/2020)
- Students are selected by their college for membership based on either academic standing or leadership potential. Candidacy is a nationally recognized achievement of honorable distinction.
HACU x UArizona Emerging Leaders' Summit (09/2023)
- selected to participate and engage in leadership and career preparation workshops and panels.
- Engage and learn about career insights with industry professionals.
- Gain tips on networking and securing internship opportunities.
- Enhance your resume, interviewing, and networking skills.
- Meet and establish a network with other diverse talent in the local region.
Timeline
Case Manager
SCAN
10.2023 - Current
Quality Assurance Officer
SCAN
10.2023 - Current
Registrar Service Specialist
Texas A&M International University
07.2022 - 07.2023
Social Services Worker
Border Region Behavioral Health Center
02.2022 - 07.2022
Graduate Student Research Assistant
TAMIU Graduate School
06.2021 - 01.2022
Dustdevil P.R.I.D.E. Scholarship Recipient
TAMIU Student Philanthropy Council
05.2021 - 05.2022
Success Coach
TAMIU Advising and Mentoring
03.2021 - 05.2021
Delegate
The Model United Nations Society of South Texas
10.2019 - 03.2020
TAMIU Leadership
TAMIU SOLE
08.2019 - 05.2020
Study Abroad Global Ambassador
TAMIU Office Of International Engagement
05.2019 - 05.2020
International Student Mentor
Texas A&M International University
08.2017 - 05.2018
Team Member
TAMIU Trailblazers
Texas A&M International University
08.2015 - 05.2021
Historian
TAMIU American Medical Student Association
08.2015 - 08.2016
Master in Higher Education Administration - Higher Education Administration
The University of Texas Rio Grande Valley
Bachelor of Arts - Psychology
Texas A&M International University
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