Jacqueline CALAMO
Summary
Detail-oriented and proactive professional with over five years of experience in the healthcare field, seeking to contribute to the success of Spring Health as a Payment Posting - Revenue Cycle Specialist. Eager to leverage expertise in payment processing, team mentoring, and process improvement to enhance operational efficiency and ensure financial accuracy.
Overview
7
7
years of professional experience
Work History
Behavioral Health Peer Support Specialist
Cambia Health Solutions
Portland, OR
09.2023 - Current
- Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
- Help Members Identify Barriers and Implement Solutions to Reach their Goals
- Utilize Trauma Informed Care
Claims Adjuster
Progressive Auto Insurance
Federal Way, wa
11.2022 - Current
- Managed high volumes of insurance claims, ensuring accuracy in assessments and efficient processing of payments.
- Worked closely with clients and stakeholders to resolve discrepancies and enhance financial accountability.
- Reduced loss ratios through fair and prompt processing of claims.
- Managed caseload effectively, prioritizing urgent or high-value claims for prompt attention.
- Maintained a 98% daily claims completion rate, ensuring all targets were met or exceeded.
Mental Health Peer Case Manager
Greater Lakes Mental Health
Lakewood, wa
11.2019 - 11.2022
- Managed High Volume Case Load of 35-40 Clients
- Crisis De-escalation
- Thoroughly Document Interactions
- Collaborate with Other Agencies and Care Team to Support Members
- Support Clients in establishing SMART Goals
Program Supervisor
Tacoma Residential Reentry Center
Tacoma, wa
09.2017 - 11.2019
- Oversaw program operations, implementing process improvements that enhanced efficiency and service quality.
- Monthly Reconciliation of Payments to Vendors
- Tracked and reported on key performance indicators (KPIs), identifying areas for improvement among staff and procedures.
Education
Central Washington University
Ellensburg, WA12.2011
Skills
- EMR Systems
- Excellent Written and Verbal Communication Skills
- Moral Reconation Therapy (MRT)
- Multitasking
- Time Management
- Self-Motivated
- Microsoft Teams
- MS Programs
- Google Docs
Timeline
Behavioral Health Peer Support Specialist
Cambia Health Solutions
09.2023 - Current
Claims Adjuster
Progressive Auto Insurance
11.2022 - Current
Mental Health Peer Case Manager
Greater Lakes Mental Health
11.2019 - 11.2022
Program Supervisor
Tacoma Residential Reentry Center
09.2017 - 11.2019
Central Washington University
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