JACQUIE CALDWELL
Asotin,WA
Summary
Dedicated professional with demonstrated strengths in childcare, time management, and learning quickly. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. I am an extremely dependable employee seeking an opportunity to expand my skills. I consider myself to be hardworking, ethical, and detail- oriented. I am always up for a new challenge and excited to be a part of your team and make a valuable contribution to your school. I love kids and in the past have both worked at a daycare as a preschool teacher and had an in home daycare.
Overview
7
7
years of professional experience
Work History
Advocate
YWCA Lewiston Clarkston
Lewiston, ID
05.2022 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Supported individuals with legal, physical or mental health concerns in dealing with routine needs and complex problems.
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
- Onboarded and monitored program participants and guided each through entry-level stages.
- Worked with clients to improve life choices and maximize benefits of programs.
- Educated potential participants on available services and processes to engage in program.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Compiled socioeconomic data for specific program eligibility determinations and large-scale research purposes.
Pulmonology Receptionist
Tri-State Memorial Hospital
Clarkston, WA
09.2021 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
Patient Access Representative
Tri-State Memorial Hospital
Clarkston, WA
06.2020 - 09.2021
- Conducted insurance eligibility verification, referral authorization, and financial education on designated accounts
- Authenticated patient identity throughout processes
- Enhanced patient experience throughout interactions and maintained compliance with HIPAA regulations to safeguard patient privacy
- Referred appropriate cases to financial counseling for follow-up and consultation
- Conveyed policies and procedures to patients from medical and administrative standpoints
- Maintained knowledge of community services and resources available to patients.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
Registration Clerk
Tri-State Memorial Hospital
Clarkston, WA
02.2017 - 05.2020
- Minimized payment issues, verifying insurance credentials and collecting timely payments
- Assisted with admitting and discharging, coordinating records and paperwork to carry out smooth processes
- Entered patient demographics, insurance, and medical reason for visit to process registration
- Keyed in new data from patients, staff, and forms with high accuracy
- Obtained patient signatures and processed referral and pre-authorization paperwork
- Prepared accurate files by collecting patients' personal and billing information.
Education
Diploma -
Asotin High School
Asotin WASkills
- Call Answering and Routing
- Positive Attitude and Energetic
- Organization and Efficiency
- Needs Assessment
- Social and Emotional Development
- Caring and Responsible
- Child Supervision
- Early Childhood Development
- Rule Enforcement
- Child Advocacy
References
Lorrie McCabe 208-791-3653
Colby Cameron 208-553-4011
Rachele Thummel 509-552-3087
Timeline
Advocate
YWCA Lewiston Clarkston
05.2022 - Current
Pulmonology Receptionist
Tri-State Memorial Hospital
09.2021 - 05.2022
Patient Access Representative
Tri-State Memorial Hospital
06.2020 - 09.2021
Registration Clerk
Tri-State Memorial Hospital
02.2017 - 05.2020
Diploma -
Asotin High School