Jacqueline Camacho
Beverly,MA
Summary
Customer service professional with strong problem-solving and interpersonal skills. Supports clients and improves operations to enhance satisfaction and collaboration. Motivated to embrace new challenges with a strong work ethic and adaptability. Works effectively unsupervised and quickly masters new skills.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Ops Asscociate
Commonwealth Diagnostics International
Salem, Massachusetts
03.2023 - Current
- Trained new associates on store operations, policies, and procedures.
- Provided customer service support for inquiries, complaints, and returns.
- Operated equipment such as scanners and scales correctly during the checkout process.
- Developed and maintained relationships with clients and vendors.
- Maintained a positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Worked closely with human resources to support employee management and organizational planning.
Cargiver
Associated home care Amedisys
Peabody, Massachusetts
10.2022 - 02.2024
- Ensured a safe and clean living environment for clients at all times.
- Prepared meals according to dietary requirements and assisted with feeding.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Documented client progress and reported changes to healthcare professionals.
- Respect the rights of each individual client while maintaining confidentiality of all personal information.
Lead Housekeeper
Colonial Gardens SeniorLiving
Beverly, Massachusetts
08.2018 - 03.2023
- Developed cleaning schedules to ensure thorough coverage of all areas.
- Inspected work completed by staff for quality assurance and compliance.
- Implemented best practices for sanitation and infection control measures.
- Trained new staff on cleaning protocols and safety standards.
- Monitored inventory levels of linens, towels, toiletries, and other consumables used by housekeepers.
- Worked closely with the management team to ensure all guest needs were met in a timely manner.
- Analyzed feedback from guests regarding overall satisfaction with their stay. Implemented changes based on customer feedback where appropriate.
Caregiver
Freedom Home Care
Peabody, Massachusetts
01.2021 - 02.2023
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Monitored health and well-being of clients and reported significant health changes.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Assisted clients with maintaining good personal hygiene.
- Assisted patients with ROM exercises to support musculoskeletal function and improve strength.
- Drove clients to various medical appointments and social engagements. to doctors' appointments and social outings.
- Maintained detailed records of services performed on clients.
- Built strong and trusting rapport with clients and loved ones.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
Sales Associate
Sallys Beauty
Peabody, Massachusetts
09.2015 - 08.2018
- Guided customers in beauty product selection, providing tailored recommendations to enhance their shopping experience.
- Welcomed customers upon entry to create a friendly atmosphere. and provided exceptional customer service.
- Facilitated product searches for customers, addressing inquiries and delivering insightful product advice to improve satisfaction.
- Processed point-of-sale transactions accurately using register systems.
- Managed inventory by restocking shelves and strategically arranging product displays to maximize visibility and accessibility.
- Kept the store clean and maintained a welcoming shopping environment for customers.
Education
Computer Applications Development
Chelsea High School
Chelsea, MA06-1999
Skills
- Customer service
- Employee training
- Equipment operation
- Inventory control
- Relationship management
- Conflict resolution
Languages
English
Professional
Spanish
Professional
Timeline
Ops Asscociate
Commonwealth Diagnostics International
03.2023 - Current
Cargiver
Associated home care Amedisys
10.2022 - 02.2024
Caregiver
Freedom Home Care
01.2021 - 02.2023
Lead Housekeeper
Colonial Gardens SeniorLiving
08.2018 - 03.2023
Sales Associate
Sallys Beauty
09.2015 - 08.2018
Computer Applications Development
Chelsea High School