Jacqueline Campos Villanueva
Los Angeles,CA
Summary
Dynamic professional with expertise in case management and crisis intervention, previously at Dangerfield Institute of Urban Problems. Excelled in managing 300+ youth cases, enhancing community linkage and independent living skills. Proven ability in behavioral assessment and social services coordination, fostering positive outcomes through collaboration and strategic planning. Skilled in documentation and quality assurance.
Overview
8
8
years of professional experience
Work History
Case Manager
Dangerfield Institute of Urban Problems
Los Angeles, CA
08.2020 - 03.2025
- Managed various teen youth cases (e.g. 300) by providing educational information about the community and linkage, housing resources, assessing needs, and developing independent living skills to prepare for the next phase in life.
- Collaborated with the youth’s support systems, such as family, social workers, probation officers, school personnel, and clinical team, to ensure continuity of care.
- Billed for the Department of Mental Health monthly; documented cases and created reports, ensuring eligibility, funding, and compliance with the state and agency.
- Intervened in mental health and behavioral crises by reinforcing accomplishments and goals, providing encouragement, and communicating clear instructions to help regulate the child’s emotional state.
Health Service Nurse Counselor, Level 14 Group Home
St. Annes
Los Angeles, CA
05.2019 - 07.2020
- Engaged with foster youth teen moms from the ages of 13-18 and their children by providing primary medical care, administering medication, scheduling appointments, and advocating for health needs.
- Managed day-to-day operations for two months, stepping into a leadership role while the director was on leave, adhering to COVID-19 guidelines, and ensuring a safe, healthy, and therapeutic environment for all youth.
- Intervened in behavioral outbursts, supporting emotional development.
- Identified the need for supporting services for youth, communicated crisis needs, and advocated for progressive strategies for youth affected by trauma.
Youth Leader
Learns After School Program
Pasadena, CA
09.2018 - 05.2019
- Supervised and engaged students of 1st and 2nd grade with structured after-school activities (homework help, enrichment, arts, sports, etc.).
- Implemented lesson plans or activity schedules designed to promote learning and creativity.
- Modeled and reinforced positive behavior, using behavior management techniques to maintain a safe and respectful environment.
- Fostered social-emotional skills by demonstrating peer interactions.
- Communicated with program staff and school personnel about student progress, challenges, or needs.
- Ensured safety and accountability during transitions, sign-in/out, and all program components.
- Maintained up to date with mandated training.
Guidance Counselor
Educational Talent Search
Los Angeles, CA
10.2016 - 01.2017
- Advised students on course selection, GPA improvement, and academic planning.
- Monitored student progress and provided early intervention when needed.
- Support students in developing self-esteem, goal setting, time management, and motivation.
- Address social or emotional barriers that may impact academic success.
- Collaborated with school personnel to address student concerns to develop a plan to support students.
- Coordinated educational workshops about the benefits of higher education and conducted pre- and post-event surveys to quantify results and measure success in meeting learning goals.
Education
Master Social Work -
California State University Long Beach
Long Beach, CA05.2025
Bachelor of Arts - Sociology
California State University Dominguez Hills
Carson, CA07.2019
Skills
- Case management
- Crisis intervention
- Behavioral assessment
- Social services coordination
- Health advocacy
- Conflict resolution
- Community outreach
- Treatment Planning
- Report writing
- Quality assurance controls
- Documentation proficiency
Certifications Internships
- Internship for Master of Social Work, Alhambra Unified School District, 09/23, 05/24, Non-Paid School Social Work Intern
- Internship for Master of Social Work, Comprehensive Community Health Centers, 09/23, 05/24, Non-Paid Behavioral Health Services and Case Management
- Professional Assault Crisis Training (Pro-ACT), Dangerfield Institute of Urban Problems, 09/20, 02/25
- Internship Volunteering, Optimist Youth Homes & Families Services, Los Angeles, CA, 06/17, 09/18, Non-Paid Translator during Group Therapy with foster youth and families
Timeline
Case Manager
Dangerfield Institute of Urban Problems
08.2020 - 03.2025
Health Service Nurse Counselor, Level 14 Group Home
St. Annes
05.2019 - 07.2020
Youth Leader
Learns After School Program
09.2018 - 05.2019
Guidance Counselor
Educational Talent Search
10.2016 - 01.2017
Master Social Work -
California State University Long Beach
Bachelor of Arts - Sociology
California State University Dominguez Hills
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