Jacqueline Carnegie

• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Maintained strong relationships with clients through proactive communication and personalized service.
• Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
• Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
• Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Verified accuracy of all deliveries against order forms.
• Managed customer inquiries and complaints in polite and professional manner.
• Expedited deliveries to meet customer deadlines and requirements.
• Inspected and maintained delivery vehicles regularly to keep in safe working order.
• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
• Minimized company liability and risks to loads by obeying traffic laws.
• Protected people and equipment from hazardous materials by using correct procedures.
• Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.

• Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
• Streamlined property listing process for increased efficiency, utilizing MLS systems and various real estate websites.
• Assisted in closing transactions smoothly by preparing necessary documentation and coordinating with title companies, lenders, and inspectors.
• Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
• Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
• Contributed to successful marketing campaigns by creating visually appealing promotional materials for properties and open houses.

• Enhanced user experience by implementing responsive web design and optimizing website performance.
• Streamlined website maintenance tasks for increased efficiency and improved site functionality.
• Developed custom web applications, resulting in tailored solutions for client needs.
• Increased website traffic through search engine optimization strategies and targeted content creation.
• Performed unit testing of web applications and troubleshot issues.
• Conceived and built optimized landing pages in HTML and CSS for integration and cross-browser compatibility.
• Optimized web applications for speed, scalability and security.
• Determined coding requirements for specialized scripts.
• Engaged with clients to plan and optimize site issues and queries.
• Provided front-end website development using WordPress, Hubspot, and other editing software.
• Coded websites using HTML, CSS, JavaScript, and jQuery languages.
• Implemented accessibility features to ensure compliance with ADA guidelines and improve user experience for all visitors.
• Conducted unit testing to deliver optimal browser functionality.
• Boosted web traffic by improving navigation and rectifying bottlenecks.
• Completed full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings.
• Maintained strict budgetary and scheduling guidelines to satisfy customers with high-quality, targeted designs.
• Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
• Developed secure authentication systems that protected sensitive user data while providing seamless login experiences.
• Discussed site and app requirements with clients to produce actionable development plans.
• Collected, defined and translated user requirements into project designs and implementation plans.
• Spearheaded production of page content such as visuals and text copy to meet project specifications.
• Designed and executed security measures such as firewalls and encryption.

• Troubleshot a broad range of technical computer problems.
• Managed switchboard in directing phone calls.
• Managed records of issues in a database.
• Assisted in fixing software, hardware, and network issues.
• Aided in training of new technicians and entrusted with private confidential user information.
Office Assistant - 08/2016 to 05/2017
• Wrote, revised, and copied notes for students who were not capable of getting or taking notes.
• Held study groups for students who needed extra help understanding the course concepts.
• Performed as a mediator between the needs of the class and the concepts the teacher was conveying.

• Increased client satisfaction by providing exceptional customer service and maintaining strong communication throughout the buying or selling process.
• Negotiated favorable contract terms for clients by leveraging market knowledge and strong interpersonal skills.
• Generated new leads through networking events, referrals, and social media marketing efforts.
• Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
• Developed tailored marketing plans for property listings to maximize exposure and attract potential buyers.
• Collaborated with mortgage professionals to ensure a smooth financing process for clients, resulting in successful transactions.
• Managed transaction timelines to ensure deadlines were met and deals closed on time, leading to satisfied clients and repeat business.
• Maintained a comprehensive understanding of local real estate market trends, enabling expert guidance for clients'' decision-making processes.
• Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
• Performed comparative market analyses to determine optimal listing prices for sellers, maximizing profitability while minimizing time on the market.
• Utilized advanced negotiation strategies during offer presentations, achieving favorable outcomes for clients in competitive bidding situations.
• Prepared all necessary documents related to real estate transactions, ensuring compliance with legal requirements and industry standards.
• Built lasting relationships with fellow agents, brokers, attorneys, inspectors, and other industry professionals to create an extensive professional network that benefited clients.
• Conducted thorough property research to identify potential issues or concerns prior to submitting offers on behalf of buyers, mitigating risk and preventing costly mistakes.
• Educated first-time homebuyers on the intricacies of the home buying process, empowering them to make informed decisions throughout their purchase journey.
• Coordinated inspections, appraisals, repairs, and other steps in the transaction process as required by buyer or seller needs for smooth closings.
• Provided ongoing guidance and support to clients during the post-closing period, ensuring their transition into homeownership was seamless.
• Implemented effective time management strategies to balance multiple transactions concurrently, resulting in increased productivity and client satisfaction.
• Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
• Resolved client concerns related to home purchases to maintain high satisfaction ratings.
• Compared recently sold area properties to determine competitive market prices.
• Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
• Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
• Advised and informed prospective clients on current market activities and conditions.
• Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
• Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
• Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions.
• Maintained connections with clients to encourage repeat business and referrals.
• Advised clients on market conditions and property value for informed decision-making.
• Advertised client properties through websites, social media, and real estate guides.
• Presented purchase offers to sellers for consideration.
• Developed and maintained relationships with clients through networking, postcards, and cold calling.
• Marketed and sold property for clients by hosting open houses and advertising online and in print.
• Conducted comprehensive market analysis to identify opportunities for investors.
• Liaised between buyers and sellers to provide positive experiences for both parties.
• Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
• Reviewed market research data and changed sales plans accordingly.
• Developed and presented proposals to clients to raise awareness of potential real estate investments.
• Reviewed and executed confidential documents, contracts and disclosures.
• Wrote listings detailing and professionally highlighting property features to increase sales chances.
• Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
• Prepared and presented contracts and other legal documents to clients.
• Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
• Developed new business and managed new and existing clients.
• Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
• Coordinated appointments to show tenants and buyers prospective homes.
• Negotiated contracts with buyers and sellers to maximize customer savings.
• Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
• Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
• Developed and implemented marketing strategies to maximize sales and attract new clients.
• Performed home evaluations and developed competitive market analysis for individual homes.
• Generated leads for sales and rental properties through cold calls and referrals.
• Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.