Jacqueline Carranza
Humble,TX
Summary
Dynamic Restaurant Manager with proven expertise at Italianos, excelling in team leadership and customer service. Skilled in operations management and inventory control, I fostered a culture of excellence, enhancing service quality and operational efficiency. Recognized for resolving conflicts effectively, I consistently elevated customer satisfaction and team performance.
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
Italianos
09.2023 - Current
- Performed daily inspections of the facility to ensure cleanliness standards were met.
- Maintained a high level of customer service by addressing patron complaints promptly and professionally.
- Cultivated positive relationships with costumers through excellent hospitality services.
- Provided leadership by setting clear expectations for team members.
- Recruited, trained, evaluated, scheduled and supervised all restaurant personnel.
- Monitored cash handling procedures to accurately charge customers.
- Organized and delegated tasks to staff members, monitored performance and provided constructive feedback.
- Resolved conflicts between staff and customers in a timely matter.
- Ensured compliance with all applicable federal, state, local laws and regulations regarding food safety, sanitation, and labor practices.
- Managed payroll records accurately ensuring timely payment of wages.
- Investigated and resolved complaints regarding food quality and service.
Cleaning Crew Supervisor
Winters Holdings INC
12.2022 - 09.2023
- Supervised and trained cleaning crew members to ensure high standards of cleanliness were met.
- Maintained accurate records of supplies used, staff hours worked, and areas clean on a daily basis.
- Demonstrated strong leadership skills by setting clear expectations and ensuring adherence to safety protocols.
- Utilized problem problem-solving techniques to identify solutions for operational challenges faced by the cleaning crew.
- Maintained assigned areas to the highest standards of cleanliness and organization.
- Recommended changes that improved service and increase operational efficiency.
- Coordinated activities with other departments to provide services in efficient and timely manner.
Education
High School Diploma -
Atascocita High School
13300 Will Clayton Pkwy Humble Tx 7734605-2022
Skills
- Team management
- Inventory control and record keeping
- Customer Oriented
- Supervisory skills
- Point of sale (POS) system operation
- Organization and prioritization
Accomplishments
I began as a host, progressed to become a server, and ultimately reached my maximum potential by becoming a manager.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Goals
A desire to provide direct, compassionate care to patients, gain valuable experience in healthcare, and pursue career advancement in fields like nursing.
References
Elaine Kumbarcja - Italianos
General Manager
281 -639-4061
Ekumbara@yahoo.com
Gilbert Klein - Winters Holdings INC
General Manager/Former supervisor
936-230-7646
Gilklein66@gmail.com
Timeline
Restaurant Manager
Italianos
09.2023 - Current
Cleaning Crew Supervisor
Winters Holdings INC
12.2022 - 09.2023
High School Diploma -
Atascocita High School