Jacqueline Carrasco Depaz
Los Angeles,CA
Summary
A dedicated worker seeking opportunity in a new career in which experience and skills can be applied and expanded. Ready to assume increasing responsibility and eager to demonstrate ability to contribute to a team and company.
Overview
15
15
years of professional experience
Work History
Case manager
CA RENT RELIEF PROGRAM
01.2023 - 09.2023
- Claims processors, investigating property eligibility, identifying claimants' jurisdiction, conducting outreach, ensuring no fraudulent documentation, reviewing CA ERA application for eligibility, and reviewing applications for payable or denial.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Analyzed trends and data to inform decision-making and program development.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Eligibility Specialist
Employment Development Department State Disability Insurance
01.2021 - 01.2023
- Investigating claims, analyzing claimant applications, identifying and processing issues, and documenting discrepancies.
- Enhanced funding success by conducting thorough research and identifying appropriate grant opportunities.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Processed and certified documents for accuracy and compliance with government regulations.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Managed high-volume caseloads, prioritizing cases based on urgency and complexity to achieve optimal results.
- Optimized workflow processes to minimize delays in benefit payments while maintaining regulatory compliance.
- Reduced processing time for applications by consistently meeting deadlines and prioritizing tasks effectively.
- Resolved discrepancies with client applications to verify eligibility.
Teacher's aide
Marvin Ave Elementary
01.2016 - 01.2023
- Supervising children, grading quizzes and homework, and performing administrative tasks.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised students on field trips for safety and proper behavior in public settings.
- Assisted teachers with supervision and care of group of 25 children.
Administrative assistance
Pico Cleaners
01.2018 - 01.2020
- Providing customer service, assisting with office administrative tasks, and communicating with vendors.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Trained new cashiers on procedures, customer service and sales techniques.
- Provided prompt, polite and professional in-person and telephone customer service.
- Followed up with customers about customer service.
Cake Consultation
Hansen Cake
01.2017 - 07.2018
- Worked well in a team setting, providing support and guidance.
- Enhanced customer satisfaction by creating visually appealing and delicious custom cake designs.
- Developed strong relationships with clients through excellent communication and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Processed customer orders and payment transactions.
Waiter/cashier
Nagila Meeting Place
01.2011 - 01.2018
- Managing day-to-day operations, coordinating catering sales, and assisting in administrative tasks.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Child Care Assistant
Perez Child Day Care
01.2010 - 01.2012
- Maintaining a safe environment, arranging and supervising activities, preparing and serving meals, and sterilizing toys and play areas.
- Enhanced children''s emotional well-being by creating a nurturing and supportive environment.
- Ensured physical safety of children by closely supervising during indoor and outdoor playtime.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in potty training and toilet hygiene.
Receptionist
Bally Total Fitness -Downtown
01.2009 - 07.2010
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
DEGREE IN COSMETOLOGY -
WESTERN BEAUTY INSTITUTE
HIGH SCHOOL DIPLOMA -
SUSAN MILLER DORSEY SENIOR HIGH SCHOOL
Skills
- Fluent in English and Spanish
- Proficient in Microsoft Office (Word, Excel, etc)
- Excellent customer service skills
- Strong attention to detail
- Decision-Making
- Documentation and Reporting
- Data Entry and Analysis
- Email and Telephone Etiquette
- Multitasking Abilities
- Customer Service
- Data Analysis
- Critical Thinking
- Written and Verbal Communication
- Proficient in AWS ,OTECH,POWER BI,NEIGHBORLY
- Application Processing
- Appointment Scheduling
- Benefits Program Knowledge
- Applicant Interviews
- Multitasking
- Documentation and Paperwork
- Government Relations
- Fraud Investigation
- Eligibility Determination
Timeline
Case manager
CA RENT RELIEF PROGRAM
01.2023 - 09.2023
Eligibility Specialist
Employment Development Department State Disability Insurance
01.2021 - 01.2023
Administrative assistance
Pico Cleaners
01.2018 - 01.2020
Cake Consultation
Hansen Cake
01.2017 - 07.2018
Teacher's aide
Marvin Ave Elementary
01.2016 - 01.2023
Waiter/cashier
Nagila Meeting Place
01.2011 - 01.2018
Child Care Assistant
Perez Child Day Care
01.2010 - 01.2012
Receptionist
Bally Total Fitness -Downtown
01.2009 - 07.2010
DEGREE IN COSMETOLOGY -
WESTERN BEAUTY INSTITUTE
HIGH SCHOOL DIPLOMA -
SUSAN MILLER DORSEY SENIOR HIGH SCHOOL
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