Jacqueline Carter
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Personable and energetic committed to delivering excellence in all facets of customer service and administrative support. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Independent Property Inspector
Self Employed Services
04.2021 - Current
- Most of my work was conducted for Mortgage companies and Insurance companies
- Phone etiquette, appointment scheduling and data entry
- Flexibility allowed me to use time management effectively and complete assignments as expected.
- I manage my own finances including taxes and payroll
- Gathered data, physical samples and photographic evidence of alleged issues.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Re-inspected commercial and residential constructions which previously failed inspections.
- Completed inspections of current construction, refurbishment and repair projects.
Front Desk Receptionist
MedFirst Urgent Care
01.2020 - 04.2021
- Worked independently, supervising and training of new employees
- Paying attention to the finest detail in patient and customer care
- Data entry, and Insurance verification
- Ability to work with different providers
- Maintained confidentiality of sensitive data to protect customer and business information.
- Proper phone etiquette, responding to emails and managing social media
- Assisting triage and lab
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Assisted management with clerical and administrative needs to maximize efficiency and team productivity.
- Collected fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Ensured any release of information requests were HIPAA compliant.
Attendant/ Housekeeper
IHG Army Hotels
01.2018 - 01.2020
- I cleaned suites and studios in a timely manner, served occupied rooms to each individual guest's needs
- Customer and guest service
- Keeping a clean appearance and work space, as well as paying attention to detail
- I trained new staff and worked independently on hotel premises.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Adhered to professional house cleaning checklist.
Cafeteria Worker, Kitchen
Geary County Schools
08.2015 - 01.2017
- I communicated with children and school staff in a positive and professional manner utilizing appropriate customer service and interpersonal skills
- Preparing food for children and staff with and without special dietary requirements
- Maintaining kitchen equipment, utensils and appliances and kept up kitchen for health inspection, as well as other duties that were assigned.
- Provided exemplary service to students, staff and visitors.
- Assisted cashiers with processing customer payments and documenting orders.
- Inspected appliances, commercial fryers, and ovens to verify proper working order.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Followed all proper handling procedures
Independent Contractor Cleaning Services
Self Employed
01.2012 - 01.2014
- Appointment setting
- Maintained flexible work hours, clients and customer satisfaction
- Established and maintained clean and comfortable environments
- Ability to perform service in a timely manner according to each individual customer's requests and wishes.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated fees and contracts to reach mutually beneficial agreements with clients.
- Estimating payments and collection
- Customer service etiquette
Waitress
Restaurant Nick's Fried Chicken
01.2007 - 01.2010
- Experienced in taking and memorizing orders as well as customer service
- Engaging in verbal communication with customers and contain capacity to resolve conflict if needed
- Worked in an environment that required high energy and ability to work as a team member.
- Used cash registers and credit card machines to collect payment and cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials, and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Economics and Social
Vocational College
High school diploma - undefined
Berufsbildende Schule II, Geschwister-Scholl Schule
Skills
- Multi Tasking
- Weekly Payroll
- Claims Assessments
- Complex Problem-Solving
- Data entry
- Hospitality
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Filing
- Accounting
- QuickBooks
- Windows
- IOS
- Remote access software
- Leadership
- Writing skills
- Computer skills
- Laboratory experience
- Journal entries
- Sales
- Dietary department experience
- Time management
- Medical office experience
- Computer networking
- Communication skills
- Accounts payable
- Payroll
- Triage
- Tax experience
- Conflict management
- Administrative experience
- Organizational skills
- Documentation review
- VPN
- Bilingual
- Data collection
- Research
- Google Docs
- Typing
- Office experience
- Customer service
- HIPAA
- Software troubleshooting
- Adobe Acrobat
- Administrative
- Organizational skills
- Customer focus
- Home Inspections
- Visual Inspection
- Insurance Inspection
- Registration Processing
- Data Integrity
- Customer Satisfaction
- Damage Investigation
- Submitting Files
- Customer Accounts Management
- Codes Compliance Review
Certification
- Certified Insurance loss Inspector, VIITA Virtual Insurance Inspection Training Academy- 2023
- Certified Mortgage Field Inspector, Mortgage Field Services- 2021
Languages
English
Native or Bilingual
German
Native or Bilingual
Timeline
Independent Property Inspector
Self Employed Services
04.2021 - Current
Front Desk Receptionist
MedFirst Urgent Care
01.2020 - 04.2021
Attendant/ Housekeeper
IHG Army Hotels
01.2018 - 01.2020
Cafeteria Worker, Kitchen
Geary County Schools
08.2015 - 01.2017
Independent Contractor Cleaning Services
Self Employed
01.2012 - 01.2014
Waitress
Restaurant Nick's Fried Chicken
01.2007 - 01.2010
Economics and Social
Vocational College
High school diploma - undefined
Berufsbildende Schule II, Geschwister-Scholl Schule
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