Jacqueline Carter
Shaker Heights,OH
Summary
Continued advancement within the company that allows the opportunity to utilize the concepts and principals learned in college, combined with current and previous employment experiences.
Overview
16
16
years of professional experience
Work History
Financial Crimes Investigator
Key Bank
02.2018 - Current
- Perform direct client outreach for interviews on observed transaction variance, changes in account activity and other KYC updates required.
- Educate on BSA requirements such as CTR and bank policies on business in personal account.
- Partner with management on weekly team meeting agendas and best practice suggestions.
- Assist in weekly reporting items for team production.
- Provide best practices via team meeting and chats as well as offer individual calls to assist team members.
- Perform background investigations checks on prospective business clients.
- Attended training programs to deepen professional skillset and assisted in training fellow associates on existing and new procedures.
Specialist IV, Credit Inquiry
Key Bank
12.2015 - 02.2018
- Perform accurate and timely loan and deposit account research.
- Balance general ledger entries to minimize account outages and work with accounting department to correct discrepancies timely manner.
- Assist other team members with daily workload to ensure time completion and achievement of work team assignments.
Judgment Processing Operations
Key Bank
02.2014 - 12.2015
- Remains current and adheres to state/federal regulations while performing all task including department back up coverage, subpoena account searches, testing, Jpex administration, APA posting, approvals and special projects.
- Responds and adheres to court ordered instructions for retrieval of funds.
- Participates in performance improvement, provides insight to workflow and necessary procedure changes.
Teller
Key Bank
09.2012 - 02.2014
- Performing daily office responsibilities such as, account transactions, account maintenance, customer correspondence, balancing consistently, and completing delegated reports and projects as scheduled.
- Provides direction and guidance for branch staff on operational/regulatory procedures.
- Assist Management with coaching, training, and managing of teller staff.
Client Service Manager/ Ops Supervisor
Key Bank
06.2008 - 09.2012
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Assumes responsibility for branch operations, sales and service as requested.
- Provides direction & guidance to staff & ensures compliance with operational, security, and audit procedures.
- Responsible for fraud loss research and processing of bank charge offs.
- Responsible for coaching, training, and managing of teller staff.
Education
Bachelors - Business Management -
University of Phoenix
07.2017
Skills
- Customer Service
- Ethical and honest
- Coaching
- Systems Knowledge
- Auditing
- Compliance
- Training
- Communications
- Leadership Training
- Due diligence
- Risk Assessment
Timeline
Financial Crimes Investigator
Key Bank
02.2018 - Current
Specialist IV, Credit Inquiry
Key Bank
12.2015 - 02.2018
Judgment Processing Operations
Key Bank
02.2014 - 12.2015
Teller
Key Bank
09.2012 - 02.2014
Client Service Manager/ Ops Supervisor
Key Bank
06.2008 - 09.2012
Bachelors - Business Management -
University of Phoenix