Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jacqueline Casso

Jacqueline Casso

San Antonio,TX

Summary

Detail-oriented and compassionate professional with extensive experience in customer service and eligibility processing. Proven ability to review, verify, and approve applications for government-funded assistance programs, including free and reduced lunch for low-income households. Seeking to contribute to the Texas Health and Human Services Commission as an Eligibility Advisor I by leveraging my skills in data accuracy, policy compliance, and client communication to support vulnerable communities in accessing essential benefits.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Licensed Application ProcessingUnderwrting Agent

Nationwide Insurance Company
06.2013 - 10.2024
  • Conducted client interviews to assess insurance needs and match appropriate policies
  • Processed applications, renewals, and cancellations with strict attention to compliance
  • Managed high-volume inbound/outbound calls, resolving inquiries with empathy and efficiency
  • Collaborated with underwriting teams to ensure policy accuracy and timely approvals
  • Handled financial transactions including payments, refunds, and reconciliations
  • Maintained accurate records and supported audits for operational integrity
  • Used Microsoft Teams, Excel, and proprietary systems for daily workflow

Child Nutrition Goverment Funding Application Spec

Southside ISD
10.2008 - 06.2013
  • Processed student applications for free and reduced lunch programs, ensuring compliance with federal guidelines for low-income household eligibility
  • Verified income documentation and household data to determine qualification for government-funded nutrition assistance
  • Maintained accurate records and submitted reports to support funding audits and program integrity
  • Communicated with parents and guardians to clarify application requirements and resolve discrepancies
  • Collaborated with school administration to ensure timely enrollment and benefit distribution
  • Managed inventory and food safety protocols in accordance with state regulations
  • Handled daily financial transactions including deposits and reconciliations

Education

High School Diploma -

SA Leadership Academy
San Antonio, TX
11-2024

Skills

  • Interviewing and assessing client needs
  • Data entry and eligibility processing
  • Administrative Assistant / Processing Specialist
  • Microsoft Office Suite & Teams proficiency
  • Time management and multitasking in high-pressure environments
  • Customer service via phone, email, and in-person
  • Policy interpretation and compliance
  • Financial transaction handling and reconciliation
  • Bilingual communication (Spanish)
  • Problem-solving
  • Organizational skills
  • Customer complaint resolution

Certification

  • Licensed Property & Casualty Underwriting Insurance License

License #2310660 NPN 188831118

Languages

Spanish
Full Professional

Timeline

Licensed Application ProcessingUnderwrting Agent

Nationwide Insurance Company
06.2013 - 10.2024

Child Nutrition Goverment Funding Application Spec

Southside ISD
10.2008 - 06.2013

High School Diploma -

SA Leadership Academy

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