JACQUELINE C. CHAVEZ
Wylie,TX
Summary
Patient and family focused healthcare professional with 25-year history of ensuring exceptional patient care, with primary focus in team leadership and case management roles. Draw on exceptional interpersonal and communication skills to build rapport and cultivate trusting relationships with patients, families, referral sources, and listening to their concerns while interacting with interdisciplinary teams and external stakeholders to develop care plans that fulfill needs and goals. Proven reputation for providing superior service in addition to effective training of team members. Includes education for patients and caregivers. Proficient using Cerner, Allscripts, Kinnser, HospiceMD, Consolo and MUMMS CPC.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Staff RN for Hospice Inpatient Unit-Faith Presbyterian
T Boones Pickens
03.2022 - Current
- Establish goals for family and patients.
- Symptom management with patient/ family agreed upon measures.
- Administering scheduled and PRN medications for patient’s symptom management.
- Education of medication and symptoms of end of life to families and staff.
- Training new RN’s and continuing education and supervision of CNA’s.
- Rotational charge nurse.
Case Manager / Admission Nurse
Reliant At Home Hospice
10.2018 - 01.2022
- Establish goals of family centered care beginning with admission and reevaluating at assessments.
- Symptom management with patient/ family agreed upon measures.
- Communication with all team members, ancillary services and patient/family to fulfill their goals.
- Educate, comfort and support patient/ family in their death journey.
Case Manager / Admission Nurse
Compassionate Care Hospice
10.2016 - 07.2017
- Conducted evaluations to establish specific needs of patients / families; presented programs and services, highlighting applicability to identified needs.
- Performed assessments and managed symptoms for caseload of 20-36 patients; trained new nurses.
- Communicated with doctors to obtain orders; administered drugs as prescribed. Charted care on MUMMS and CPC.
- Provided education to family and patient regarding medications and side effects as well as dressing changes for wounds and care of g-tubes.
Case Manager/Admission Nurse
Promise Hospice
01.2015 - 05.2016
- Contacted patients and families to schedule appointments, evaluate needs, and discuss appropriate programs; completed follow-ups with families to ensure superior service and fulfillment of needs.
- Maintained up to five-patient caseload while completing evaluations / admissions for up to four patients.
- Partnered with nursing facilities for patient placements; coordinated transport for durable medical equipment (DME).
- Cultivated strong relationships with hospitals and other customers.
- Suggested improvements to process of qualifying patients for hospice care, including comparing results of specific labs to previously documented labs to track decline and demonstrate need for hospice care.
- Participated in care planning. Conducted comprehensive patient assessments, including symptom management, and identified optimal service to fulfill patient and family goals. Performed medication reconciliation.
Team Manager / Quality Assurance
Companion Hospice
05.2014 - 01.2015
- Supervised daily operations, including scheduling and management of at least 15 nursing and ancillary staff members; arranged interdisciplinary group meetings, creating agenda and communicating strategies.
- Oversaw triage, medication administration, and DME.
- I interacted with insurance companies to obtain authorization for appropriate level of care; reached out to billing departments for approval of special needs / requests.
- Addressed and resolved challenges as administrator on call (AOC); authorized level of care and medication and handled emergency scheduling and documentation.
- Reviewed and evaluated care plans for appropriateness; assessed company compliance with requirements for documentation and frequency of patient visits.
- Participated on improvement project that increased productivity by delegating initial assessments and visits to nurses.
Case Manager
Adventist Health Hospice Services
09.2013 - 05.2014
- Implemented plans of care, including admissions, for hospice affiliated with hospital inpatient unit.
- Served as on-call resource for patients, facilities, and families regarding symptom management, including working with floor nurses to control symptoms during hospitalization.
- Communicated with interdisciplinary team members, office staff, and vendors, serving as liaison to update all parties with progress and anticipated discharge; increased vendor referrals by maintaining positive relationships.
- Supported quality assurance by initiating procedure of following up with family / caregivers to discuss fulfillment of needs; developed reports evaluating successes and failures to incorporate for future changes.
- Trained and mentored new team members in physical visit process / protocol and documenting care electronically.
Case Manager
Oceanside Home Hospice
04.2013 - 09.2013
- Completed comprehensive patient assessments and performed evaluation for appropriateness of / admission to hospice services; conducted ongoing evaluations of appropriateness and evidence for hospice services.
- Followed up with referral sources to arrange for transportation / setup for discharged patients.
- Coordinated with patients / families regarding admission, patient goals, and implementation of care plans.
- Partnered with interdisciplinary team, family / caregivers, and DME / pharmacy provider to ensure services fulfilled needs of patient, family, and referral sources.
Admissions Nurse
Vitas Innovative Hospice Care
05.2004 - 04.2013
- Evaluated patients in declining health for hospice care by establishing history and assessing symptoms.
- Presented information regarding program availability and coverage of services to patients and families; informed clients of their rights as patients.
- Addressed specific questions and concerns related to each individual patient, conveyed how company services could fulfill patient’s goals / wishes, and developed plan of care according to family’s / patient’s preferences.
- Contacted physicians about the plan of care and received medication orders. Coordinated medical equipment for patients at home or for discharge.
- Served as lead trainer for more than five admission nurses and case managers.
Medical / Surgical Nurse
Centinela Hospital
09.2000 - 05.2004
- Admitted patients, including receiving orders from doctors and documenting symptoms. Administered medications and assessed effectiveness. Informed doctors of each patient's status and documented care plans.
- Educated family / patients on procedures and new medical apparatuses, such as feeding tubes, colostomy bags, surgical dressings, and wound care.
- Served as Charge Nurse in units with up to 10 beds. Earned reputation as problem solver and team player in handling challenging situations with upset patients and families.
- Administered medications and monitored patient vital signs to ensure optimal care and safety.
- Collaborated with multidisciplinary teams to develop individualized patient care plans.
- Educated patients and families on post-operative care and recovery strategies.
- Implemented infection control protocols to reduce hospital-acquired infections.
Education
Associate Degree in Nursing (ADN) -
Mount Saint Mary’s College
Los Angeles, CA02.2000
Skills
- Supervision of staff
- Relationship management
- Communication skills
- Conflict management
- Team Collaboration
- Patient education
- Care plan development
Certification
- Registered Nursing License – Texas Board of Nursing Valid through 2026-05
- Registered Nurse License – California Board of Registered Nursing Valid through 2025-05
Timeline
Staff RN for Hospice Inpatient Unit-Faith Presbyterian
T Boones Pickens
03.2022 - Current
Case Manager / Admission Nurse
Reliant At Home Hospice
10.2018 - 01.2022
Case Manager / Admission Nurse
Compassionate Care Hospice
10.2016 - 07.2017
Case Manager/Admission Nurse
Promise Hospice
01.2015 - 05.2016
Team Manager / Quality Assurance
Companion Hospice
05.2014 - 01.2015
Case Manager
Adventist Health Hospice Services
09.2013 - 05.2014
Case Manager
Oceanside Home Hospice
04.2013 - 09.2013
Admissions Nurse
Vitas Innovative Hospice Care
05.2004 - 04.2013
Medical / Surgical Nurse
Centinela Hospital
09.2000 - 05.2004
Associate Degree in Nursing (ADN) -
Mount Saint Mary’s College