Jacqueline Chavez
FEDERAL WAY,WA
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Floor Shift Manager
McDonald's
09.2023 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.
Floor Shift Manager
McDonald's
10.2022 - 09.2023
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
Crew Member
McDonald's
06.2022 - 10.2022
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
Education
High School Diploma -
Warden High School
Warden, WA06.2022
Skills
- Team Development
- Schedule Oversight
- Equipment Troubleshooting
- Safety Compliance
- Quality Assurance
- Schedule Management
- Sales Strategies
- Customer service focus
- Team leadership
- POS Systems
- Customer Service
- Time Management
- Communication Skills
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Floor Shift Manager
McDonald's
09.2023 - Current
Floor Shift Manager
McDonald's
10.2022 - 09.2023
Crew Member
McDonald's
06.2022 - 10.2022
High School Diploma -
Warden High School