Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jacqueline Chavez

The Bronx,USA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Home school teacher

NYC Department of Education
02.2020 - Current
  • Made lesson plans for children, at various levels and tailored them to my special Needs child's particular learning style.
  • Maintained excellent records of each school year for my special Needs child, showing their work, attendance, abilities, strengths, and weaknesses.
  • Identified strengths and weaknesses in my special Needs child and sought to enhance strengths and work diligently on weaknesses in their academics to make them strengths.
  • Maintained a strict schedule and organized all schooling, appointments, activities, and events.
  • Found and enrolled children in outside classes and extracurricular activities such as lectures, discussions, group activities, demonstrations, 4-h, shooting sports, baseball, soccer, basketball, acting and learning co-ops.
  • Fostered a love of learning and increased interest in the world around them. Administered tests and assignments to properly evaluate each child's progress.

Customer Service Representative

Walgreens
03.2020 - 02.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Victoria Secret
03.2022 - 06.2024
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

High School Diploma - General Academics Studies

Bronx Theatre
Bronx, NY
06.2015

Skills

  • Lesson planning
  • Online teaching tools
  • Parent-teacher communication
  • Teaching strategies
  • Group and individual instruction
  • Proficient in Microsoft Office
  • Special education support
  • Assessment administration

Languages

Spanish
Native or Bilingual

Certification

  • Microsoft Office Certication - Feb 2024

Timeline

Customer Service Representative

Victoria Secret
03.2022 - 06.2024

Customer Service Representative

Walgreens
03.2020 - 02.2022

Home school teacher

NYC Department of Education
02.2020 - Current

High School Diploma - General Academics Studies

Bronx Theatre

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Jacqueline Chavez