JACQUELINE CHAVEZ-DIAZ
Hialeah
Summary
Professional with experience in healthcare administration, equipped to oversee patient access operations with focus on efficiency and quality. Skilled in managing team collaboration, navigating changing environments, and delivering consistent results. Known for strong communication, problem-solving, and leadership abilities that drive organizational success and enhance patient satisfaction.
Overview
32
32
years of professional experience
Work History
Patient Access Supervisor
Palmetto General Hospital
12.2024 - Current
- Supervised patient access operations, ensuring compliance with hospital policies and regulatory standards.
- Mentored staff on effective communication techniques to enhance patient experience and satisfaction.
- Streamlined registration processes, reducing wait times and improving overall efficiency of patient flow.
- Implemented training programs for new employees, fostering skill development and team cohesion.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Oversaw staff recruitment efforts, selecting top talent to join the team and contribute to the department''s success.
- Analyzes POS collections and QA errors for all admitting areas.
- Maintains ADT, ICE, MSA, LML14, AML17 Reports.
- Monitor Bill Holds and Medicare Criteria Utilization Review Department.
- Collaborated with manager to maintain daily operations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Facilitated cross-functional collaboration between departments to streamline processes and provide seamless patient care services.
- Served as a key resource for senior leadership in developing strategic plans for the growth and expansion of Patient Access services, contributing valuable insights based on firsthand experience managing daily operations.
Patient Access Team Lead
Steward General Hospital
02.2012 - 12.2024
- Oversaw patient registration processes, ensuring compliance with hospital policies and procedures.
- Trained and mentored staff on best practices for patient access and customer service excellence.
- Implemented workflow improvements that enhanced operational efficiency within the access team.
- Collaborated with clinical teams to streamline patient admission processes, improving overall patient experience.
- Monitor QA report for possible trends and provides findings to the admitting manager for further corrective action.
- Collection of copays and deductibles from all in-house admissions including Maternity Services.
- Facilitated communication between departments to resolve issues related to patient registration and access services.
- Managed a team of Patient Access Specialists, ensuring proper training and adherence to policies and procedures.
- Serve as a liaison between physicians and patients regarding financial matters.
- Prepare financial arrangements for patients domestic and international.
Quality Control Analyst & Financial Counselor
Palmetto General Hospital
01.1994 - 01.2012
- Assists the Admitting Director with establishing performance standards, Job descriptions and formulation of job expectations for the registration function.
- Analyzes POS collections and QA errors for all admitting areas.
- Maintains ADT, ICE, MSA, LML14,AML17 Reports up to date.
- Reviews insurance verification and financial aspects of admissions for timeliness and accuracy of billing.
- Maintains and promotes good customer service relations with the hospital’s management team, physicians and hospital staff.
- Identify all pre-admissions, admissions encounters with potential financial Concerns.
- Prepare financial arrangements for patient care encounters.
- Monitor Bill Holds and Medicare Criteria Utilization Review Department.
- Performs weekly employee in-servicing in registration areas errors and provides action plans in order to comply with QA standards.
- Monitors monthly QA report for possible trends and provides findings to the admitting manager for further corrective action.
- Collection of copays and deductibles from all in-house admissions including Maternity Services.
- Assisted in the registration area in registering patients following admissions standards.
- Assisted with walk-in patients regarding billing questions and/or explanation of EOBs.
- Served as a liaison between physicians and patients with questions regarding financial matters.
Education
Certificated Computer Analyst -
National School of Technology
01.1990
High School Diploma - undefined
Miami Springs Senior
01.1984
Skills
- Multitasking and organization
- Team leadership
- Registration and admissions
- Relationship building
- Medical terminology
- Insurance billing
- Financial procedures adherence
- Problem-solving abilities
- HIPAA guidelines
- Staff management
- Employee recruitment and hiring
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Patient Access Supervisor
Palmetto General Hospital
12.2024 - Current
Patient Access Team Lead
Steward General Hospital
02.2012 - 12.2024
Quality Control Analyst & Financial Counselor
Palmetto General Hospital
01.1994 - 01.2012
High School Diploma - undefined
Miami Springs Senior
Certificated Computer Analyst -
National School of Technology
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