Jacqueline Chung
Oceanside ,CA
Overview
14
14
years of professional experience
Work History
Ophthalmologist Assistant
Radys Children Hospital
11.2021 - Current
- Enhanced patient care by assisting ophthalmologists in performing diagnostic tests and procedures.
- Facilitated positive patient experiences by addressing concerns, answering questions, and providing clear explanations of complex medical information.
- Ensured accuracy in diagnostic testing by carefully calibrating equipment and adhering to strict protocols.
- Supported overall clinic goals by cross-training in multiple roles, allowing for seamless coverage during staff absences or high-volume periods.
- Demonstrated strong attention to detail when recording patient histories, resulting in comprehensive documentation for ophthalmologist review.
- Participated in team meetings aimed at improving clinic performance, offering valuable input based on hands-on experience as an Ophthalmologist Assistant.
- Improved office efficiency by maintaining accurate patient records and scheduling appointments.
- Contributed to the success of the practice by providing exceptional customer service to patients both in-person and over the phone.
- Streamlined clinic operations with effective inventory management and timely ordering of supplies.
- Educated patients on eye care routines, leading to increased compliance with prescribed treatment plans.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Measured and recorded visual acuity and color vision testing.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Administered a-scan biometry test before patient cataract surgeries to measure size and shape of affected eye.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.
Key Holder
LensCrafters
10.2021 - 11.2021
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee schedules, optimizing labor costs while ensuring adequate staffing during business hours.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
Optometrist Technician, Sales
LensCrafters
11.2020 - 10.2021
- Improved patient satisfaction by efficiently conducting preliminary eye tests and gathering relevant medical history.
- Assisted optometrists in diagnosing vision disorders with thorough pre-testing procedures and accurate documentation.
- Increased clinic efficiency by maintaining and calibrating optical instruments, ensuring accurate results during eye examinations.
- Enhanced patient experience by providing clear instructions and guidance during various testing procedures.
- Streamlined appointment scheduling process, maximizing daily patient flow and minimizing wait times for appointments.
- Maintained a clean and sterile environment within the examination rooms, adhering to strict hygiene protocols for patient safety.
- Ensured accurate record-keeping by diligently documenting test results, diagnoses, and treatment plans in accordance with industry standards.
- Supported patients in selecting appropriate eyewear by offering personalized recommendations based on individual needs and preferences.
- Efficiently managed inventory of contact lenses and eyeglasses, ensuring ample stock levels to meet demand while reducing waste through proper storage techniques.
- Conducted regular equipment maintenance checks to optimize performance and prevent breakdowns during crucial testing procedures.
- Educated patients on proper contact lens care, promoting healthy use habits that led to fewer complications or infections.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Collaborated with optometry staff to reach individual and team goals.
Senior Visual Merchandiser
Winston Retail
10.2019 - 05.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Visual Merchandising Manager
H&M Hennes & Mauritz
08.2015 - 08.2019
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Helped stores adapt spaces to accommodate merchandise within spatial constraints and inventory storage availability.
- Innovated and simplified planograms and merchandising strategies to improve processes and results.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Managed merchandising standards and maintained consistency across distribution channels.
- Created look and feel of visual merchandising publications to better target specific audiences.
- Maintained strong knowledge of current fashion trends and consumer preferences, applying this insight to create visually appealing merchandise presentations.
- Collaborated with store managers to determine best placement for merchandise displays.
- Proposed new ideas and concepts to enhance merchandise displays.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Incorporated new design techniques to create innovative and eye-catching displays.
- Organized store merchandise racks by size, style, and color.
- Utilized paper, fabric and props to create displays.
- Developed themes, props and lighting for merchandise displays.
Assistant Branch Manager
JP Morgan Chase Bank NA
10.2012 - 01.2015
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Developed sales strategy to meet established sales objectives.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Supervised team of 18 branch employees and made recommendations regarding performance evaluations.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Analyzed, reduced and controlled expenses by improving resource allocation.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Produced reports for bank administrators to document long-term goals and financial status.
- Managed branch size of over $3 million in deposits and team of 15 full and part-time employees.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problemsolving.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Contributed to the development and implementation of strategic plans for the branch that aligned with overall bank objectives, driving sustained growth and success.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Launched new training program to boost employee skills and staff retention rate.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Teller Operations Manager, Personal Banker
Bank Of America, NA
10.2011 - 10.2012
- Prepared, sorted and distributed [Type] reports to appropriate branches.
- Improved customer satisfaction by implementing efficient teller procedures and streamlining workflow.
- Enhanced operational efficiency by conducting regular audits, ensuring compliance with established policies and procedures.
- Reduced wait times for customers by optimizing staff scheduling and maintaining adequate staffing levels during peak periods.
- Managed daily teller operations, ensuring accurate cash handling and prompt transaction processing.
- Developed training materials and provided ongoing coaching to tellers, improving accuracy rates and overall performance.
- Identified areas of potential risk within the branch and implemented measures to mitigate those risks, promoting a secure working environment.
- Reduced errors in transactions through rigorous attention to detail when reviewing teller documentation.
- Spearheaded process improvements within the department that led to reduced costs without sacrificing quality or customer satisfaction.
- Interviewed and hired teller candidates to promote adequate staff coverage during operating hours.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
Teller, Sales & Service Specialist
Bank Of America
08.2009 - 10.2011
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Trained new hires on customer service policies and procedures.
Education
High School Diploma -
El Camino High School
Oceanside, CAAssociate of Arts - Fashion Merchandising
Long Beach City College
Long Beach, CA2021
Timeline
Ophthalmologist Assistant
Radys Children Hospital
11.2021 - Current
Key Holder
LensCrafters
10.2021 - 11.2021
Optometrist Technician, Sales
LensCrafters
11.2020 - 10.2021
Senior Visual Merchandiser
Winston Retail
10.2019 - 05.2021
Visual Merchandising Manager
H&M Hennes & Mauritz
08.2015 - 08.2019
Assistant Branch Manager
JP Morgan Chase Bank NA
10.2012 - 01.2015
Teller Operations Manager, Personal Banker
Bank Of America, NA
10.2011 - 10.2012
Teller, Sales & Service Specialist
Bank Of America
08.2009 - 10.2011
High School Diploma -
El Camino High School
Associate of Arts - Fashion Merchandising
Long Beach City College