Jacqueline Ciccone
North Providence,RI
Summary
Highly motivated and energetic professional with a proven track record of excelling in fast-paced, high-volume, team-oriented environments. Seeking a Server position to leverage exceptional knowledge of various foods, beverages, and ingredients to consistently deliver exceptional service.
Overview
19
19
years of professional experience
Work History
Server
Marchetti's Restaurant
Cranston, Rhode Island
07.2012 - Current
- Efficiently process food and beverage orders using the restaurant's POS system.
- Deliver food and beverages to guests promptly, maintaining a clean and organized dining area.
- Ensured timely and professional resolution of guest requests through attentive service.
- Maintained expertise in menu composition, ingredient details, and cooking processes.
- Work effectively with other team members, including cooks, bartenders, and bussers, to ensure a seamless dining experience.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Receptionist
Salon Karizzma
North Providence, RI
04.2016 - 05.2025
- Welcomed visitors and customers with professionalism.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Ensured cleanliness of reception space to create a favorable impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Caterer
Marzullo's Catering
Providence, RI
03.2006 - 07.2012
- Provided friendly, courteous service to create memorable moments for guests.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Managed food inventory and supplies, reducing waste and maintaining optimal stock levels for diverse events.
- Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients.
- Implemented strict food safety standards, maintaining a clean and sanitary work environment at all times.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Developed innovative menu offerings that consistently received positive feedback from clients and guests.
Education
General studies
Cranston High School West
Cranston, Rhode Island06.2003
Skills
- Friendly
- Outgoing
- Fast learning and charismatic personality
- Well suited for a high volume, customer service oriented restaurant
- Experience with Point of Sale (POS)
- Tips certified
References
Joe Romano known 8 years
Joe to Go catering 401-834-0565
Providence, RI
Lisa Swider known 10 years
Salon Karizzma 401-499-0808
North Providence, RI
David Marchetti Jr. known 13 years
Marchettis Restaurant 401-573-4444
Cranston, RI
Timeline
Receptionist
Salon Karizzma
04.2016 - 05.2025
Server
Marchetti's Restaurant
07.2012 - Current
Caterer
Marzullo's Catering
03.2006 - 07.2012
General studies
Cranston High School West