Jacqueline Clark
Summary
Highly efficient Work Order Control Clerk that is well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Skilled at overseeing schedules, managing compliance, and completing financial transactions. Excellent project management, problem-solving and organizational skills.
Overview
12
12
years of professional experience
Work History
Work Order Control Clerk
SoCalGas
02.2018 - Current
- Supports Operations with technical advice, research, and data to address operational needs of the organization.
- Perform initial investigations and research to develop project plans for assigned projects and tasks specific to the expertise or knowledge required for the position.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Compiled and analyzed data to produce reports.
Customer Service Representative
SoCalGas
04.2012 - 02.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
A.B. Miller High School
Fontana, CASkills
- Database entry
- Filing systems
- Proficient written and oral communication skills
- Proficient in Click, SAP, Word, Excel and Powerpoint
- Familiar with GIS and CIS
- Team Collaboration
- Microsoft Office
- Flexible and Adaptable
Timeline
Work Order Control Clerk
SoCalGas
02.2018 - Current
Customer Service Representative
SoCalGas
04.2012 - 02.2018
High School Diploma -
A.B. Miller High School