Jacqueline Clark
Rancho Cucamonga,CA
Summary
Results-driven Data Science and BI Associate II with nearly two years of specialized experience in compliance and regulatory frameworks, focusing on data research and compliance management. Expertise in project management, analytical thinking, and problem-solving enables effective oversight of complex tasks while ensuring adherence to compliance standards. Skilled in supporting operational activities and enhancing efficiency through the strategic application of technology and data analysis. Committed to leveraging data-driven insights to drive organizational success and streamline processes.
Overview
14
14
years of professional experience
Work History
Data Science & BI Assoc II
SoCalGas
Anaheim, CA
11.2024 - Current
- Supports Gas Distribution Regions with annual CPUC audits by providing required reports and fulfilling data requests.
- Manages and oversees all activities leading to the successful completion of the function and projects including, compliance data accuracy assurance, scoping of enhancement projects, requirements development, design, build, training and implementation.
- Performs routine audits of Maintenance Planning activities in SAP to ensure proper inspection schedules are maintained for all assets.
- Provides support to Gas Distribution Regions for Maintenance Planning activities in SAP to ensure proper inspection schedules are maintained for all assets.
- Manages and oversees data quality analysis activities to ensure all maintenance and inspection activities are properly recorded in SAP to ensure safety and compliance risks are identified and resolved.
- Identifies opportunities for process improvement, system enhancements, and additional monitoring and/or reporting requirements.
- Supports Operations with technical advice, research, and data to address operational needs of the organization.
- Responsible for addressing identified data quality issues through thorough analysis of information captured to identify root cause and work with Region personnel to resolve data inconsistencies.
Work Order Control Clerk - DIMP Permitting & Recon
SoCalGas
Redlands, CA
02.2018 - 11.2024
- Demonstrated comprehensive understanding of permitting, right-of-way, and regulatory requirements.
- Conducted initial investigations and research to develop project plans for assigned projects, focusing on regulatory compliance and data accuracy.
- Possessed extensive knowledge of distribution construction and mapping practices, system components, Field Operations processes, and historical practices to ensure accurate reconciliation of main packages.
- Performed detailed data entry, document management, and email correspondence to support office operations.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Compiled and analyzed data to produce reports.
Customer Service Representative-4
SoCalGas
Redlands, CA
04.2012 - 02.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and customer satisfaction.
Education
High School Diploma -
A.B. Miller High School
Fontana, CA06-2005
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- GIS and SAP Proficiency
- ClickSchedule and ClickMobile Proficiency
- Report Generation and Analysis using HANA/WEBI
- Project Management
- Team Collaboration
- Data Analysis
- Data Entry and Document Management
- Excellent Written and Oral Communication Skills
- Regulatory Compliance
Timeline
Data Science & BI Assoc II
SoCalGas
11.2024 - Current
Work Order Control Clerk - DIMP Permitting & Recon
SoCalGas
02.2018 - 11.2024
Customer Service Representative-4
SoCalGas
04.2012 - 02.2018
High School Diploma -
A.B. Miller High School