Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline Clarke

Rincon,GA

Summary

Dynamic professional with extensive experience at Webstaurant Store, excelling in operational efficiency and coaching. Proven track record in enhancing warehouse management processes, reducing order errors, and fostering cross-functional teamwork. Skilled in problem-solving and attention to detail, driving continuous improvement initiatives that significantly boost productivity and customer satisfaction.

Experienced with managing inbound logistics and overseeing team performance. Utilizes effective communication and organizational skills to ensure efficient operations. Track record of problem-solving and improving process efficiency in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Inbound Supervisor

Webstaurant Store
02.2024 - Current
  • Proactively addressed potential issues by routinely monitoring inbound processes and taking corrective action when necessary to prevent delays or disruptions in product availability.
  • Coordinated with other departments to improve overall supply chain efficiency, resulting in reduced lead times for customers.
  • Ensured proper documentation of all inbound shipments was maintained in accordance with company guidelines, reducing instances of lost or misplaced items within the warehouse.
  • Played a key role in hiring decisions by conducting interviews, evaluating candidates'' qualifications, and selecting new team members who positively contributed to company culture and performance goals.
  • Contributed to overall company success by sharing best practices and insights with other supervisors, fostering a culture of continuous improvement.
  • Reduced order errors with thorough quality control checks and effective communication with warehouse team.
  • Enhanced team performance by providing ongoing training and development opportunities for staff members.
  • Assessed employee performance through regular evaluations, identifying top performers for recognition and providing constructive feedback when needed.
  • Collaborated with cross-functional teams to resolve any discrepancies or issues that arose during the inbound process, minimizing delays in product availability.
  • Managed employee schedules, approving time off requests, and adjusting staffing levels as needed to accommodate fluctuations in workload.
  • Worked closely with personnel, customers, and contractors to resolve problems.
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
  • Motivated workers to exceptional performance through implementation of new strategies.
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.

Training Specialist

Webstaurant Store
12.2022 - 02.2024
  • Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
  • Developed training handbooks, computer tutorials and reference materials.
  • Developed lesson plans, instructional materials and written practice tests for Shipping procedures and UOM training courses.
  • Assessed additional needs based on training progress and collaborated with management to meet requirements.
  • Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
  • Boosted overall workplace efficiency by introducing cross-training initiatives that increased employees'' versatility in performing various tasks.
  • Developed customized training materials including presentations, job aids, and facilitator guides for effective knowledge transfer.
  • Collaborated with department managers to identify skill gaps and develop targeted training interventions.

Quality Assurance Supervisor

Webstaurant Store
04.2022 - 12.2023
  • Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
  • Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
  • Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
  • Provided technical support for troubleshooting equipment issues or other production challenges that impacted product quality levels.
  • Optimized workflows by regularly reviewing processes for inefficiencies or redundancies, implementing changes that improved overall productivity.
  • Served as a key liaison between Quality Assurance and other departments, facilitating collaborative efforts that led to increased product consistency and customer satisfaction.
  • Led regular meetings with staff to review performance metrics, address any concerns or challenges, and provide updates on organizational initiatives related to quality assurance.
  • Boosted customer satisfaction by promptly addressing concerns, investigating root causes, and implementing corrective actions.

Inventory Specialist

Webstaurant Store
01.2021 - 04.2022
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
  • Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
  • Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
  • Implemented barcode scanning technology within the warehouse, speeding up item retrieval times during order fulfillment processes significantly.
  • Managed disposal of obsolete inventory in environmentally responsible manner, ensuring compliance with regulations.
  • Led project to identify and phase out slow-moving stock, freeing up valuable warehouse space.
  • Reduced waste by identifying and addressing issues in stock rotation practices.

Order Picker

Webstaurant Store
01.2020 - 01.2021
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to scanner
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
  • Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
  • Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
  • Demonstrated versatility within the warehouse workforce by cross-training in multiple roles beyond order picking responsibilities.

Packer

Webstaurant Store
12.2019 - 01.2020
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
  • Increased accuracy of packed items by diligently following packing lists and verifying product information.
  • Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
  • Supported training efforts for new team members, sharing knowledge of best practices for successful packing operations.
  • Contributed to customer satisfaction by securely packaging fragile items to prevent damage during shipment.

Education

Associate of Applied Science - Criminal Justice

Allegany College Of Maryland
Cumberland, MD
05-2009

Skills

  • Operational efficiency
  • Motivational skills
  • Warehouse management
  • Coaching and mentoring
  • Shipping and receiving
  • Strong organization
  • Warehouse operations
  • Cross-functional teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities

Timeline

Inbound Supervisor

Webstaurant Store
02.2024 - Current

Training Specialist

Webstaurant Store
12.2022 - 02.2024

Quality Assurance Supervisor

Webstaurant Store
04.2022 - 12.2023

Inventory Specialist

Webstaurant Store
01.2021 - 04.2022

Order Picker

Webstaurant Store
01.2020 - 01.2021

Packer

Webstaurant Store
12.2019 - 01.2020

Associate of Applied Science - Criminal Justice

Allegany College Of Maryland

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Jacqueline Clarke