Jacqueline Cobos
Fate,TX
Summary
Dynamic leader with a proven track record at AZZ Surface Technologies, consistently enhancing operational efficiency and profitability by 60%. Expertise in continuous improvement and team development drives significant customer satisfaction and compliance. Proficient in SAP, with a strong focus on implementing effective healthcare management strategies. Aiming to leverage leadership skills to further optimize operations in a growth-oriented environment.
Overview
15
15
years of professional experience
Work History
Plant Manager
AZZ Surface Technologies
08.2023 - Current
- Manage using metrics and a proven management experience and process
- Weekly forecast and planning daily production
- Continuous improvement in the areas of Safety, Quality, Delivery, Cost, Productivity, Employee Relations, Customer Service, and profitability
- Manage the plant closely to keep things on track and allowing the staff to grow by leading on production
- Build strong customer relationships to ensure an understanding of customer needs while demonstrating a sense of commitment to them to deliver on a timely manner
- Manage plant P&L to ensure profitability while making the right decisions for the business
Account Manager
Azz Surface Technologies
04.2020 - 08.2023
- Resolves customer complaints and answers customers' questions regarding policies and procedures
- Supervises the work of office, administrative or customer service employees to ensure adherence to quality standards, deadlines are met, proper procedures are followed while correcting errors or problems
- Provides employees with guidance in handling difficult or complex problems
- May resolve escalated complaints or disputes
- Implements corporate and departmental policies, procedures and service standards under management’s direction
- Discusses job performance problems with employees in order to identify causes and issues
- Works to resolve performance problems and recommends appropriate personnel action
- Ensures training on job duties and company policies is completed for all new hires
- Reviews records and generates reports regarding production, payroll weekly for 50+ employees and shipping to verify accuracy
- Monitors work activities and evaluates performance
- Prepare and maintains office records
- Prepare sales invoices and purchase orders
- Assists with customer relations and sales
- Supervises and performs accounts receivable and payable transactions
Therapy Coordinator
Thrive Skilled Pediatric Care
03.2018 - 03.2020
- Oversaw the Dallas Fort Worth census for therapy home health
- Daily responsibilities include daily reports, following up on orders, follow up with insurance inquiries and keep families updated on coordination of care
- Increased revenue by 60 percent during my tenure
- Held marketing events with doctors to talk about what services we offer and increase business
- Implemented processes for the therapy department for continuous improvement
Therapy Operations Manager
Epic Health Services
02.2016 - 03.2018
- Operations Manager, As an Operations Manager overseeing two branch locations, responsibilities include generating reports for weekly revenue and loss, audit and create a new process to increase revenue
- Daily tasks distributed to team members
- Continue building relationships and work with healthcare providers, administrators and directors to facilitate cost effective and value added patient care
- Assist in developing strategic reporting systems and key performance indicators to track productivity, expenses and forecasting models that would allow the organization to maximize resource utilization
- Develop and implement clinical operational programs and operational guidelines
- Client Services Supervisor, Promoted to Allen location after 10 months as a referral Coordinator
- Manage Therapist caseload by bringing new patients and filling up the caseload
- In the first month we increased the clinic revenue by over 55 percent
- Update and create policies and procedures to maintain effectiveness and safe working environment
- Work with physicians, nurses and other health care providers to translate clinical requirements into applications and technical specifications
- Lead cross functional teams as the SME to evaluate, plan, implement the deployment of several process improvements that fit the organization's needs
Customer Service Representative & Recruiter
Stevens Transport
03.2014 - 02.2016
- Effectively recruit candidates to go through Stevens Transport School to obtain CDL A to drive for Stevens Transport
- Interview, pre-qualify and negotiate offers
- Review and Run Motor Vehicles Reports, Criminal Backgrounds Checks, and offer Pay rate by the mileage
- Compile daily reports and review with management
- Mentor and train new hires to join our dynamic team through various training methods incorporating industry knowledge, time management and interviewing skills
- Arrange travel, lodging and acquire transportation for the out of state candidates
- Work with hiring managers and staff members to coordinate start dates and orientation
Operations Supervisor
KW International
05.2010 - 01.2014
- Tracked and submitted working hours of employees to payroll department
- Documented records for dispatchers including equipment used and changes incurred to the management budget
- Handled cases where technicians caused damage on customer property and would need to contact the vender to process exchange for customer
- Daily reports were issues to employees to keep call center following and track down repair until
- Monitor the timely performance of the employees in the workforce and motivated them to accomplish their goals
- Schedule initial interviews and follow up interviews for successful candidates
- Source candidates through database mining, Internet searches, direct sourcing, Job fairs, conferences and internal referrals
- Analyze new recruiting technologies, sourcing tools and interviewing process to improve success rate
Referral Coordinator
Epic Health Services
- Process referrals, coordinate schedules with parent, obtain in-home therapy from insurance companies, flawless data entry and analytics, follow-up on wait-list for future client acquisition
- Built pipelines for easy incoming and exiting of therapists
- Assist all departments in Epic
Education
Associates - Business Administration/Human Resources
East Field College
Mesquite, TX05.2020
High school or equivalent -
Carson Senior High School
Carson, CA06.2009
Skills
- Microsoft office
- SAP
- Continuous Improvement
- Administrative
- Microsoft Word
- Healthcare Management
- Operations Management
- Outlook
- Scheduling
- Documentation
- Receptionist
- Time Management
- Customer Service
- Cost control improvements
- Team building and development
- Facilities maintenance
- Production and processing management
- Environmental compliance
- Safety management
- Work delegation
- Cost control
- Performance improvements
- Production planning
- ISO compliance
- Production scheduling
- Continuous improvement
- Facility management
- Compliance
- Logistics coordination
- Project coordination
- Project management
- Plant and warehouse operations
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Plant Manager
AZZ Surface Technologies
08.2023 - Current
Account Manager
Azz Surface Technologies
04.2020 - 08.2023
Therapy Coordinator
Thrive Skilled Pediatric Care
03.2018 - 03.2020
Therapy Operations Manager
Epic Health Services
02.2016 - 03.2018
Customer Service Representative & Recruiter
Stevens Transport
03.2014 - 02.2016
Operations Supervisor
KW International
05.2010 - 01.2014
Referral Coordinator
Epic Health Services
Associates - Business Administration/Human Resources
East Field College
High school or equivalent -
Carson Senior High School
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