JACQUELINE COLEBANK

Results-driven IT professional with over a decade of experience providing multi-channel technical support and managing IT asset lifecycles in high-security DoD and corporate infrastructures. Expertise spans advanced hardware and software diagnostics, IT Service Management (ITSM) workflows, and operational process optimization. Proven ability to elevate operational efficiency and drive user satisfaction by implementing effective protocols and resolving intricate technical incidents. Seeking to leverage a robust technical background for a Senior Helpdesk Associate position with an Active Top Secret Security Clearance.

Well-qualified IT professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

CompTIA Security+, 03/28

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Collaborated with team of 12 in the development of Inventory Control Operating Procedure.