Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Comer

Chicago,IL

Summary

Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in Customer Service and Wireless industry . Hardworking, disciplined and reliable manager with demonstrated record of success. Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside an expanding team.

Overview

25
25
years of professional experience

Work History

Customer Service Coordinator

Verizon Wireless
09.2014 - 10.2023
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Streamlined communication channels for increased efficiency and better customer service experience.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
  • Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
  • Mentored junior team members, fostering a positive work environment and boosting overall team performance.
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Conducted regular quality assurance checks on customer service interactions, providing constructive feedback to team members as needed.
  • Participated in company-wide initiatives aimed at enhancing the overall customer experience.
  • Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
  • Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
  • Played an integral role in the launch of a new online chat support platform, contributing ideas for user interface improvements based on extensive industry experience.
  • Took ownership of customer issues and followed problems through to resolution.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Customer Service Manager

GFG Management DBA 111th & Michigan Currency Excha
03.1999 - 01.2015
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Ensured timely resolution of any discrepancies encountered during daily financial audits.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.

Education

No Degree - Computer And Information Sciences

Chicago State University
Chicago, IL

Skills

  • Call Flow Maximization
  • Training and Mentoring
  • Handling Escalations
  • Register Operations
  • Clerical Support
  • Call Center Operations
  • Complaint Handling
  • Call Center Experience
  • Account Management
  • Performance Monitoring
  • Payment Processing
  • Attention to Detail
  • Written Communication
  • Time Management

Timeline

Customer Service Coordinator

Verizon Wireless
09.2014 - 10.2023

Customer Service Manager

GFG Management DBA 111th & Michigan Currency Excha
03.1999 - 01.2015

No Degree - Computer And Information Sciences

Chicago State University

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Jacqueline Comer