Jacqueline Connell
Sylvania,OH
Summary
Accomplished RN Case Manager with a proven track record at Paramount / ProMedica, adept in chronic disease management and employing a multidisciplinary approach to enhance patient outcomes. Expert in discharge planning and HIPAA compliance, I significantly reduced hospital readmission rates. Skilled in fostering strong clinical judgment, I excel in delivering high-quality, evidence-based care.
Overview
37
37
years of professional experience
Work History
RN Case Manager
Paramount / ProMedica
04.2011 - 08.2024
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Implemented evidence-based practices to improve overall clinical performance and patient outcomes.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
- Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.
- Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
- Participated in quality improvement initiatives aimed at enhancing the delivery of nursing care within the organization.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Registered Nurse, Behavioral Health
St. Charles Mercy Hospital
02.1995 - 04.2013
- Assessed and reported changes in patients'' mental status, working closely with the treatment team to appropriately adjust care plans.
- Provided therapeutic crisis intervention techniques when necessary to de-escalate potentially harmful situations involving patients or staff members.
- Conducted surveillance of patients to note behavioral changes and relayed information to charting systems.
- Assisted in calming patients using recognized best practice techniques with help from assistants and guards.
- Collaborated closely with psychiatrists to ensure appropriate medication management based on individual patient needs.
- Enhanced interdisciplinary collaboration through effective communication with team members for optimal patient care.
- Partnered with social workers, counselors and doctors to develop plans of care.
- Administered medications and assessed side effects, successes and failures of new medications.
- Assisted in the development of individualized care plans that incorporated evidence-based practices and considered each patient''s unique needs.
- Delivered psychoeducation on mental health conditions, coping strategies, and relapse prevention methods to patients and their families.
- Improved patient outcomes by consistently providing high-quality, evidence-based nursing care to behavioral health patients.
- Evaluated and updated care plans regularly based on ongoing assessments of patients'' progress, ensuring best possible outcomes.
- Actively participated in discharge planning meetings by collaborating with the multidisciplinary team members to create comprehensive aftercare plans for successful community reintegration.
- Completed pre-admission screenings and physical and mental health assessments for psychiatric patients.
- Established strong rapport with patients and families by listening empathetically, providing emotional support, and addressing concerns promptly.
- Participated in ongoing professional development opportunities related to behavioral health nursing best practices for continuous improvement in clinical knowledge and skillset.
- Maintained timely, accurate, and confidential documentation of patient care, progress, and responses to treatment plans.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Behavioral Health Registered Nurse/ Adolescent
University of Toledo, Kobacker Unit
12.1987 - 05.1995
- Increased patient satisfaction by establishing trust and rapport through compassionate listening and empathetic communication.
- Streamlined documentation processes, resulting in increased efficiency and accuracy of patient records.
- Served as a resource for nursing staff by providing ongoing education regarding behavioral health best practices and current research findings.
- Improved patient outcomes by developing and implementing individualized care plans for behavioral health patients.
- Conducted group therapy sessions to facilitate peer support, coping skill development, and emotional expression among patients.
- Supported newly hired nursing staff through mentorship, providing guidance on clinical practice standards, policies, and procedures specific to the field of behavioral health.
- Enhanced interdisciplinary collaboration through consistent communication with healthcare team members, resulting in more comprehensive patient care.
- Evaluated treatment plan efficacy by regularly assessing patient progress toward established goals, adjusting interventions as needed based on clinical judgment.
- Provided crisis intervention and stabilization for acute behavioral health situations, ensuring patient safety and proper treatment implementation.
- Prevented escalation of psychiatric crises by recognizing early warning signs and intervening promptly with appropriate de-escalation techniques.
- Promoted self-care among patients through the teaching of effective coping strategies and stress management techniques.
- Implemented evidence-based interventions tailored to each patient''s unique needs, promoting optimal recovery outcomes.
- Educated patients and families on mental health conditions, treatment options, and community resources to promote informed decisionmaking.
- Collaborated with psychiatrists to adjust medication regimens, optimizing therapeutic effectiveness while minimizing side effects.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
Education
Diploma - Nursing
St. Vincent Medical Center School of Nursing
Toledo, Ohio12.1987
Skills
- Chronic Disease Management
- Discharge Planning
- HIPAA Compliance
- Multidisciplinary Approach
- Training staff
- Strong Clinical Judgment
- Medication Management
- Community Resources
- Preventive health
- Community Program Referrals
- Heartsaver CPR AED 8/2025
- Ohio Rise Program/ Medicaid
Timeline
RN Case Manager
Paramount / ProMedica
04.2011 - 08.2024
Registered Nurse, Behavioral Health
St. Charles Mercy Hospital
02.1995 - 04.2013
Behavioral Health Registered Nurse/ Adolescent
University of Toledo, Kobacker Unit
12.1987 - 05.1995
Diploma - Nursing
St. Vincent Medical Center School of Nursing
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