Jacqueline Conover
Holly Springs,NC
Summary
Accomplished Business Development Manager with solid record directing sales and marketing activities. Persuasive negotiator with diplomatic communication style and relationship-building expertise. Collaborative professional committed to providing clients with superb service and exceptional results and feedback.
Overview
7
7
years of professional experience
Work History
Business Development Account Manager
Carpenter Technology Corp
Raleigh, NC
09.2022 - 06.2023
- Established strong client relationships to drive business development.
- Effectively built relationships with both established and potential customers.
- Acted as main point of contact in matters relating to client concerns and needs.
- Stayed current on company products and services to provide top-notch expertise to customers.
- Prepared contracts and completed sales with new and existing clients.
Business Development and Marketing Manager
Cousins Maine Lobster
Raleigh, NC
11.2018 - 07.2022
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue by booking food truck events and catering events. This was to keep 2 food trucks on the road 6 days a week for lunch and dinner events.
- Facebook manager, made posts, created events for Food Truck Visits, and created Ads for the business in Raleigh.
- Worked with clients for catered events creating menus, discussing event details, and executing events to ensure positive feedback and repeat bookings.
- Heavy Google Suite work with complex calendaring and Google Drive files, sheets, docs and slides.
- Ensured all event information was correct and shared with crew assigned to each event.
- Backend administrator for our Mobile ordering app. Setup Ubereats and Postmates from our B&M restaurant.
- Reporting through our POS ~ Revel system.
- Effectively built relationships with both established and potential customers.
- Acted as main point of contact in matters relating to client concerns and needs.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
Marketing Assistant
Amber Road
Raleigh, NC
09.2018 - 11.2018
- Hired for a temporary 2 month assignment to organize a large room of trade show items and print collateral for Sales and Marketing Department. Helped marketing manager by arranging trade show giveaways/raffles and purchasing the prize and sending to the winner. They created a full time position at the end of the assignment to keep me on board but last minute I had decided to go to work for Cousins Maine Lobster.
PT Travel Coordinator
919 Marketing Co
Holly Springs, NC
01.2018 - 08.2018
- Came back on a PT basis to plan and execute all employee travel plans and submit attendance for trade shows. Ordered promotional items for trade show give-aways and helped the Accountant with Credit Card statement validating and with invoicing customers. Also, was part of planning the building of a new office next to where we were currently.
Executive Assistant to the President
919 Marketing Co
Holly Springs, NC
05.2016 - 06.2017
- Executive Assistant to President and CEO of Content Marketing firm. Duties were varied and spontaneous and included the following:· Assist President with daily duties and maintaining 100 year old house which was our office. · In depth reporting projects to include exporting large amounts of data to excel and extracting pertinent information using pivot tables and data sorts. · Was responsible for planning all company employee (and boss personal) travel. These plans included flights, car rentals (set up corporate car accounts) and hotels. · Setup company attendance at many trade shows and industry conferences to include attendance, travel, booth setup, ordering and sending promotional items to location. · Ordered office supplies and break room supplies to be sure everyone's needs were met. · Expense reports and reconciled company credit card statements. · Setup offsite meetings and meals and company holiday parties offsite. · Ordered company holiday cards and mailed cards and gifts to all clients all over the country. · Company website maintenance; using Word Press to be administrator and add delete photos and stories on website. · Submitted company into many award competitions in the marketing field. Receiving a Teley and a Davey among others. · New employee onboarding - this would include:1. Contacting employee before start date and setting up company email, phone, computer and physical workspace. Also, setup on other company software applications.2. Going over employee handbook on first day and giving office keys and alarm system codes etc...and other office procedures.3. Training on company software and phone system.· Sent new client Welcome Packs to new clients · Served as in-house IT help, go to for all employees with all issues involving computers, printers, phones and even physical office issues (ie, lights, heat, chairs, desks etc..) Point person for external IT company. · Found, through research, many places to save money in things that were being paid for but not being used including migration of websites to better hosting platforms. Also was able to get new roof on home under insurance which was also a big savings to company. · Performed many personal errands for President.There were many more things...I helped most all of the employees (15 in office, 30 total) with any task they asked for help with from me. I wore many hats and everyday seemed something new came up which is something I enjoy.
Education
Associate of Arts - Retail Management
Green Mountain College
Poultney, VT12.1985
Skills
- Relationship Building
- Customer Service
- Decision Making
- Business Development
- Problem Solving
- Budgeting and Expenditures
- Verbal and Written Communication
- Relationship Development
- Personable and Approachable
- G Suite
- Customer Complaint Resolution
- Detail-Oriented
- Social Media Knowledge
- Executive Presentation Development
- SAP
- Mainframe 3290
- Lotus Notes
- Proper Phone Etiquette
- Excel Spreadsheets
- Professional and Mature
- Meeting Planning
- Articulate and Well-Spoken
- Mail Management
- Strong Problem Solver
- Supply Ordering
- Mobile App backend administrator
- Schedulefly software
- Backend Revel POS system
- Apple products
- MS Windows
- Document Filing and Retrieval
- Data Research and Compilation
- Mail Sorting and Distribution
- Meeting Agenda Preparation
- Intuit QuickBooks
- Invoice Preparation
- Correspondence and Memos
- Critical Thinking
- Inquiry Response
- Catering Coordination
- Calendar and Scheduling Software
- Video Conferencing Software
- Records Management Databases
- Travel Arrangement Coordination
- MS Office
- Wordpress
- Adobe Acrobat
- Wrike Project Management software
- SM manager-upkeep of company FB page (creating events, posts, ads and answering customer comments and questions)
- Customer Relationship Management
- Sales Proposal Creation
- Problem Resolution
- Travel Administration
Timeline
Business Development Account Manager
Carpenter Technology Corp
09.2022 - 06.2023
Business Development and Marketing Manager
Cousins Maine Lobster
11.2018 - 07.2022
Marketing Assistant
Amber Road
09.2018 - 11.2018
PT Travel Coordinator
919 Marketing Co
01.2018 - 08.2018
Executive Assistant to the President
919 Marketing Co
05.2016 - 06.2017
Associate of Arts - Retail Management
Green Mountain College