Jacqueline Contreras
Wrightwood,CA
Summary
- Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
- Experienced with supporting classroom instruction and student engagement. Utilizes strong communication skills and organizational abilities to assist in lesson delivery and classroom management. Knowledge of maintaining collaborative and adaptive learning environment.
Overview
4
4
years of professional experience
Work History
Instructional Aide
San Bernardino City Unified School District
01.2024 - Current
- Provided one-on-one support for students needing additional assistance, improving their understanding of course material.
- Aided teachers in designing and implementing lesson plans to enhance student learning outcomes.
- Prepared supplementary materials for diverse learners, helping accommodate varying learning styles and abilities within the classroom.
- Contributed to a positive classroom environment by establishing rapport with students and addressing individual needs.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Shift Supervisor
Starbucks
04.2021 - Current
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
Education
Associate of Arts - Liberal Arts And General Studies
Riverside Community College
Bachelor of Arts - Liberal Studies
Cal State San Bernardino
San Bernardino12-2024
Skills
- Problem-Solving
- Cash Handling Ability
- Decision Making
- Critical Thinking
- Customer Service
- Inventory Assessment
- Collaborative learning
- Group and individual instruction
- Teacher collaboration
- Classroom support
- Student learning support
Timeline
Instructional Aide
San Bernardino City Unified School District
01.2024 - Current
Shift Supervisor
Starbucks
04.2021 - Current
Associate of Arts - Liberal Arts And General Studies
Riverside Community College
Bachelor of Arts - Liberal Studies
Cal State San Bernardino