Jacqueline Cook
Rockland,MA
Summary
Enthusiastic and Proactive professional seeking an employment opportunity where the experience and skill set I've acquired over two decades of working in the Restaurant industry can be utilized. Superlative multitasker who thrives in fast paced environments with an attention to detail that enables me to be an exceptional problem solver. With my adaptability and strong communication skills I'm able to smoothly transition from different roles of employment while always striving to provide stellar customer service. I am a dependable and hardworking individual who enjoys the unpredictability that comes with being a Server/Bartender. My consistent dedication and strong leadership skills have made me a valued team member in past roles of employment. I am confident that if given the opportunity I could become a valued and respected member of your establishment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Event Bartender/server
InstaWork
Boston, MA
06.2019 - Current
- Accept Bartender and Server jobs for Private Event companies in the greater Boston area via the Instawork Application Platform.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained flexible work schedule to meet event needs.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
- Exhibited strong multitasking abilities by managing multiple guest requests simultaneously without sacrificing quality or attention to detail.
Professional Driver
UBER
05.2016 - 10.2018
- Used the UBER driver application 3-5 days a week
- Accepting an average of 10 ride requests per day.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
Lead Bartender
Lucias' Ristorante
Boston, MA
02.2017 - 08.2017
- Offered wine and entree suggestions using my knowledge of wine and food pairing resulting in a 30% increase in wine sales.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control.
- Implemented a nightly drink special featuring signature cocktail recipes thus increasing liquor revenue by 25%.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Served high customer volumes during special events, nights, and weekends.
Bartender/server/event Coordinator & Server
Hearth N Kettle
Weymouth, MA
08.2014 - 03.2016
- Managed up to 75 customers per shift while simultaneously assisting up to 10 restaurant servers.
- Coordinated schedules and timelines for events.
- Performed event coordination for larger parties and gatherings.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Assisted with event planning, resulting in successful and well-received functions for the organization.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Crafted special drink and cocktail menu items for seasonal offerings.
Bartender
Grumpy Whites
Quincy, MA
06.2010 - 02.2014
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed up to 75 customers per shift while simultaneously assisting up to 10 restaurant servers.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Explained daily specials and beverage promotions to exceed daily sales goals
- Operated Massachusetts State Lottery Machine to place bets, check tickets and pay out winning tickets for all guests of establishment.
- Reconciled daily transactions from the bar register and lottery machine, balancing cash from both registers
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
Associate Degree in Paralegal Studies -
Quincy College
Quincy, MA01.2009
Skills
- Employee training
- Knowledge of Point of Sale (POS) system
- Special Event Experience
- Outgoing & Personable
- Thrive Under Pressure
- Conflict & Dispute Resolution
- Time management mastery
- Sales and Upselling Techniques
- Basic Food Pairing Understanding
- Wine and Beer Knowledge
- Hospitality and Guest Service
- Efficient multitasking
- Fast Paced Environment Adaptability
- Strong Communication Skills
- Cleanliness and Organization
- Cash handling proficiency
Certification
- Driver's License
- Food Handler Certification
- TIPS certified 3/20/2021
Assessments
- Bartending, Proficient, 07/01/21
- Customer focus & orientation, Proficient, 05/01/24
- Work style: Reliability, Proficient, 05/01/24
- Food service: Customer situations, Proficient, 04/01/24
Personal Information
- Title: Experienced & Enthusiastic Server/Bartender
- Work Permit: Authorized to work in the US for any employer
Timeline
Event Bartender/server
InstaWork
06.2019 - Current
Lead Bartender
Lucias' Ristorante
02.2017 - 08.2017
Professional Driver
UBER
05.2016 - 10.2018
Bartender/server/event Coordinator & Server
Hearth N Kettle
08.2014 - 03.2016
Bartender
Grumpy Whites
06.2010 - 02.2014
Associate Degree in Paralegal Studies -
Quincy College
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