Jacqueline Cooper
Georgetown,Ohio
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
HOD
St. Elizabeth Medical Center
85. North Grand Avenue Ft. Thomas Ky 41075
12.1997 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Compiled information from files and research to satisfy information requests.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Gathered medical information, weight and height measurements and vital signs.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Helped enhance unit operations by continuously delivering accurate, efficient care and maintaining performance objectives.
- Logged and filed classified documents.
- Organized and distributed correspondence, memoranda and telephone messages.
- Trained in medical terminology in [Language] to improve communication and care for non-native English speaking patients.
Education
High School Diploma -
Georgetown Jr. Sr High School
Georgetown, Ohio 06.1989
Skills
- Organizational Skills
- Appointment Scheduling Software
- Adobe Systems Adobe Acrobat
- Active Listening
- Interoffice Communications
- Microsoft Access
- Microsoft SharePoint
- Verbal and Written Communication
- Organization
- Microsoft Excel
- Keyboarding Skills
- Writing
- Microsoft Windows
- Microsoft Word
- Microsoft Outlook
- File Management
- Reception Desk Management
- Data Inputting
- Customer Service
- Performance Improvement
- Time Management
- Organization and Efficiency
- Coordination
- Answer Telephone Calls
- Multi-Line Telephone Systems
- Supply Management
- Microsoft Office
- Office Supply Inventory Control
- Documentation
- Visitor Check-In
- Telephone Skills
- File Documents
- Greet Guests
- Appointment Confirmation
- Organization Skills
Certification
I am certified in monitor watching. Deaconess Hospital 2000
I was a certified CNA fro 1990 to 2005 Southern Hills Vocational School 1990
Timeline
HOD
St. Elizabeth Medical Center
12.1997 - Current
High School Diploma -
Georgetown Jr. Sr High School