Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacqueline Cooper

Georgetown,Ohio

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

26
26
years of professional experience
1
1
Certification

Work History

HOD

St. Elizabeth Medical Center
12.1997 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Organized, maintained and updated information in computer databases.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Compiled information from files and research to satisfy information requests.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
  • Gathered medical information, weight and height measurements and vital signs.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Helped enhance unit operations by continuously delivering accurate, efficient care and maintaining performance objectives.
  • Logged and filed classified documents.
  • Organized and distributed correspondence, memoranda and telephone messages.
  • Trained in medical terminology in [Language] to improve communication and care for non-native English speaking patients.

Education

High School Diploma -

Georgetown Jr. Sr High School
Georgetown, Ohio
06.1989

Skills

  • Organizational Skills
  • Appointment Scheduling Software
  • Adobe Systems Adobe Acrobat
  • Active Listening
  • Interoffice Communications
  • Microsoft Access
  • Microsoft SharePoint
  • Verbal and Written Communication
  • Organization
  • Microsoft Excel
  • Keyboarding Skills
  • Writing
  • Microsoft Windows
  • Microsoft Word
  • Microsoft Outlook
  • File Management
  • Reception Desk Management
  • Data Inputting
  • Customer Service
  • Performance Improvement
  • Time Management
  • Organization and Efficiency
  • Coordination
  • Answer Telephone Calls
  • Multi-Line Telephone Systems
  • Supply Management
  • Microsoft Office
  • Office Supply Inventory Control
  • Documentation
  • Visitor Check-In
  • Telephone Skills
  • File Documents
  • Greet Guests
  • Appointment Confirmation
  • Organization Skills

Certification

I am certified in monitor watching. Deaconess Hospital 2000

I was a certified CNA fro 1990 to 2005 Southern Hills Vocational School 1990

Timeline

HOD

St. Elizabeth Medical Center
12.1997 - Current

High School Diploma -

Georgetown Jr. Sr High School
Jacqueline Cooper