Jacqueline Cosmo

● Communication with parents and staff

● Resolve any conflicts by implementing social emotional learning.

● Work closely with CS Leaders on projects, resulting in a 10% improvement in performance.

● Managed 40 new students annually representing R$ 400K+ in revenue; building relationships with students and their parents and promoting long term retention

● Led 4 complex customer onboarding each semester, achieving onboarding NPS of 9.0 (vs average 7.5) in 2020 and 2021

● Built and cultivated positive working relationships with parents, presenting student abilities and progress by holding in person meetings and making changes to provide an encouraging learning environment.

● Tutored children with homework, offering extensive and helpful 1:1 learning, and volunteered as chaperone for field trips to Lycée Français of San Francisco

● Recognized for strong attention to detail, adaptability to environment, excellent communications with parents, and highly professional aptitude.

● Partnered with sales to uncover opportunities by conducting trial classes to showcase the school's methodology and identify customer profile and needs

● Developed new lesson plans based on course objectives and utilized positive reinforcement for training, providing clear feedback to assist 90 students and ensure their success - students grades improved from 40% to 80% in 2016.